Consultant, Client Success - Greater London - Pismo

    Pismo
    Pismo Greater London

    1 week ago

    Description

    About Pismo


    Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing, and financial market infrastructure. Pismo helps customers innovate and build the next generation of banking and payment solutions. In 2024, Pismo joined Visa.

    Leveraging Visa's solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology. The cloud‑based platform empowers firms to build and launch financial products rapidly, scaling as they grow while maintaining high security and availability standards.

    Pismo's 500+ employees are located in more than 10 countries around the world.

    Job Description


    Client Engagement & Relationship Management

    • Serve as the primary point of contact for assigned clients, managing the entire customer lifecycle from onboarding through to extended adoption.
    • Build and maintain strong relationships with client stakeholders, translating their business goals into actionable success plans.
    • Establish and nurture relationships at the C‑level within enterprise organizations.

    Technical & Operational Excellence

    • Provide expert guidance on platform features, card payment processing, and core banking operations.
    • Conduct regular check‑ins, training sessions, and meet‑ups to ensure customers are fully equipped to maximise platform value.
    • Coordinate troubleshooting of technical issues with internal teams, escalating as needed to resolve client challenges promptly.

    Customer Success Delivery

    • Develop a deep understanding of each customer's business and industry to deliver tailored solutions and advice.
    • Conduct regular operational and executive reviews to ensure customers leverage the full capabilities of Pismo offerings.
    • Act as a customer advocate within the company, representing client feedback and needs.
    • Monitor customer health metrics and usage data to proactively identify risks and opportunities.
    • Develop and execute strategies to drive user adoption, satisfaction, and retention.

    Process Improvement & Best Practices

    • Document and share best practices and success stories with clients and internal teams.
    • Influence and implement new internal processes to improve overall experience and organizational efficiency.

    This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

    Qualifications

    • Minimum 7 years' experience in customer success, consulting, or technical account management, ideally within SaaS, card payments, core banking, or a hyper‑growth B2B environment.
    • Strong technical understanding of payment card processing, major networks (Visa, Mastercard), and core banking systems.
    • Experience in programme management, solution deployment, and client training.
    • Excellent communication, stakeholder management, and problem‑solving skills.
    • Analytical mindset with the ability to interpret data and drive actionable insights.
    • Structured and critical thinking, with a strong focus on strategy and results.
    • Detail‑oriented, with strong analytical, writing, and communication skills.
    • Innovative and receptive to change.
    • Bachelor's degree in business, Computer Science, or a related field.

    Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

    Seniority level


    Mid‑Senior level

    Employment type


    Full‑time

    Job function


    Customer Service

    Industries


    IT Services and IT Consulting


    #J-18808-Ljbffr
  • Work in company

    Client Success

    Only for registered members

    We are looking for a Retention Manager to join us in our Wimbledon office. · This role offers an OTE of £50,000 pa.The Client Success & Retention Manager will be responsible for developing and implementing strategies to enhance tenant, landlord, and client satisfaction,A key focu ...

    London

    1 month ago

  • Work in company

    Client Success

    Only for registered members

    Smadex is a leading advertising technology company founded in Barcelona in 2011 and sold to American-based and stock-listed Entravision in 2018 (NYSE::EVC). We power campaigns for Apps, Games and Brands across Mobile and CTV using advanced machine learning and optimized creative ...

    London £32,000 - £60,000 (GBP) per year

    4 days ago

  • Work in company

    Client Success

    Only for registered members

    Smadex is a leading advertising technology company founded in Barcelona in 2010 and sold to American-based and stock-listed Entravision in 2018 (NYSE::EVC). We power campaigns for Apps, Games and Brands across Mobile and CTV using advanced machine learning and optimized creative ...

    London £32,000 - £60,000 (GBP) per year

    4 days ago

  • Work in company

    Client Success

    Only for registered members

    · Smadex is a leading advertising technology company founded in Barcelona in 2010 and sold to American-based and stock-listed Entravision in 2018 (NYSE::EVC). We power campaigns for Apps, Games and Brands across Mobile and CTV using advanced machine learning and optimized creati ...

    London, United Kingdom £32,000 - £60,000 (GBP) per year

    3 days ago

  • Work in company

    Client Success

    Only for registered members

    Smadex is a leading advertising technology company founded in Barcelona in 2011 and sold to American-based and stock-listed Entravision in 2018 (NYSE::EVC). We power campaigns for Apps, Games and Brands across Mobile and CTV using advanced machine learning and optimized creative ...

    London Area £32,000 - £60,000 (GBP) per year

    3 days ago

  • Work in company

    Client Success

    Only for registered members

    Smadex is a leading advertising technology company founded in Barcelona in 2010 and sold to American-based and stock-listed Entravision in 2018 (NYSE::EVC). We power campaigns for Apps, Games and Brands across Mobile and CTV using advanced machine learning and optimized creative ...

    London £32,000 - £60,000 (GBP) per year

    3 days ago

  • Work in company

    Client Success Manager

    Only for registered members

    We are seeking an experienced and motivated Client success professional to join our growing Client Experience team as a technical Client Success Manager (CSM) covering clients in the UK.The individual in this role will be responsible for enabling Clients in the region, ensuring t ...

    London

    3 weeks ago

  • Work in company

    Client Success Leader

    Only for registered members

    We are currently looking for a Client Success Leader to strengthen our team in the UK. · In this role you will have to ensure that clients receive exceptional service and support throughout their journey. · ...

    London Full time

    3 weeks ago

  • Work in company

    Client Success Manager

    Only for registered members

    +Job summary · This is your chance to join one of the UK's most innovative SaaS companies, transforming the global insurance and financial services markets through digitalisation and data-driven solutions.+ResponsibilitiesActing as the main point of contact for a major global cli ...

    London Area

    1 month ago

  • Work in company

    Client Success Manager

    Only for registered members

    What You'll Do: · Criteo provides technology and commercial capabilities that enable retailers to generate trade, brand and agency revenues from partners who sell products within their store or online. Brands and sellers use sponsored products and display advertising (on-site) an ...

    London £32,000 - £65,000 (GBP) per year

    1 week ago

  • Work in company

    Client Success Manager

    Only for registered members

    Client Success Manager – Membership Association · Hybrid – London (2 Days – Office) · £36,000 - £40,000 Base Salary · Leading membership association seeks a highly ambitious and talented Customer Success Manager to join their fast-growing team. · We are seeking a Member Engagemen ...

    London £32,000 - £65,000 (GBP) per year

    6 days ago

  • Work in company

    Client Success Manager

    Only for registered members

    InvestorHub is a fast-growing global tech startup changing the way public companies connect with their investors. We keep things simple, focus on what matters, and believe in learning as we grow. · ...

    London £60,000 - £72,000 (GBP)

    1 month ago

  • Work in company

    Director, Client Success

    Only for registered members

    We're looking for a Director, Client Success to ensure our clients maximise value from the GTI platform while driving retention, adoption and growth. · This is a hands-on strategic role where you'll work directly with our most important accounts while solidifying the processes a ...

    London

    1 month ago

  • Work in company

    Client Success Manager

    Only for registered members

    The Client Success Manager will act as the main point of contact for clients, building strong relationships and understanding their business goals. They will help clients maximize value from our platforms, ensuring smooth adoption and long-term success. · Crm Implementation And C ...

    London

    1 month ago

  • Work in company

    Client Success Manager

    Only for registered members

    We are seeking an experienced and motivated Client success professional to join our growing Client Experience team as a technical Client Success Manager (CSM) covering clients in the US. · The individual in this role will be responsible for enabling Clients in the region, ensurin ...

    London

    3 weeks ago

  • Work in company

    Client Success Executive

    Only for registered members

    + Join Our Innovative Team At OLI we re transforming the future of chemistry modeling and industrial decision making Our mission goes beyond developing powerful software we enable our customers to extract real measurable business value from complex chemical and operational data A ...

    London

    3 weeks ago

  • Work in company

    Client Success Manager

    Only for registered members

    We are looking for a Client Success Manager to oversee client utilisation of our digital marketing software Skai Omnichannel platform. · Ability to understand advanced marketing analytics · Ability to perform detailed client audits to identify client needs or workflow gaps · ...

    London Area

    1 month ago

  • Work in company

    Client Success Manager

    Only for registered members

    We are looking for a client-focused and commercially minded Client Success Manager to drive client success at Scissero. · We believe technology augments legal expertise. Our culture values collaboration, inclusivity, · and flexibility. · This role sits at the intersection of clie ...

    London

    1 month ago

  • Work in company

    Client Success Manager

    Only for registered members

    The Client Success Manager is responsible for ensuring clients' experiences begin on the right foot and providing best-in-class support. · Maintain strong relationships with key agencies and brands. · Provide proactive support for client escalations. · Gather client feedback to i ...

    London

    2 weeks ago

  • Work in company

    Client Success Manager

    Only for registered members

    You will be responsible for ensuring every client succeeds after choosing EdgeComply (commercially, operationally, and emotionally) · ...

    London £35,000 - £40,000 (GBP)

    1 month ago

  • Work in company

    Client Success Manager

    Only for registered members

    Exciting opportunity for an experienced Amazon Ads specialist to join a fast-growing AI AdTech Retail Media platform, as they scale their client-facing team. The Client Success Manager will execute and optimize retail media campaigns for high-profile global brands, with a primary ...

    London Area

    3 weeks ago

Jobs
>
London