Desktop Support L1 - London, United Kingdom - Iron Systems

Iron Systems
Iron Systems
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Date Posted:


  • 4/10/2024

Job Function:


  • IT Support

Location:


  • London
  • GBR

Offered Salary:


  • Competitive

Job Summary:


As a Techbar analyst you will assess, troubleshoot, and resolve employee requests in person as needed on a daily basis.

Requests will vary from hardware and software to corporate infrastructure related issues requiring on-site analysis & resolutions. You'll provide outstanding customer service while managing engagement between end users, operational leadership, and IT teammates.

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Required Skills/Experience:


  • Experience collaborating with various teams in a serviceoriented customersuccess environment.
  • Experience troubleshooting issues, researching solutions, and problemsolving efficiency.
  • Ability to learn & adapt quickly to new technologies and business requirements.
  • Ability to leverage attentive listening to understand and empathize with customer needs.
  • Experience supporting various OS in an enterprise environment including: MacOS (primary), Windows 10 (secondary), iOS, and Android
  • Experience supporting various hardware in an enterprise environment including: Apple Laptop (primary), Dell / HP Laptop (secondary), desktops (Apple and HP), corporateowned mobile devices (IOS/Android), and standard peripherals
  • Experience supporting and troubleshooting corporate networks and remote user environments.
  • Experience supporting and troubleshooting L1 Active Directory related issues.
  • Experience on endpoint security tools L1 (Antivirus / Firewall / Twofactor authentication)
  • Experience supporting and troubleshooting conference room tools L1 (Audio / Visual) as needed.
  • Adherence to security policies and corporate best practices
  • Ensuring support content is accurate and up to date (Knowledge base maintenance)
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