Bilingual Spanish Sales Team Leader - London, United Kingdom - Elite Employment

Elite Employment

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Based in London near Canary Wharf, we are looking to recruit a Spanish Travel Team Leader to lead a team of 8 sales agents.

The role is a hybrid role based ion the office 2 days per week and 3 days from home.

Main Purpose of Role

Responsibilities:

You will be required to generate holiday bookings and sales of associated additional products and services.
Management of Spanish agents
Responsible for end to end performance management of agents
Accountable for the performance, productivity and quality of the team
Conduct regular remote and side by side quality monitoring of agents
Conduct regular coaching and feedback sessions with all agents
Conduct monthly performance reviews
Responsible to motivate and drive their team to maximum efficiency
Be appointed to bring out the best in the individuals within the team and maximise their potential
Ensure the members of the team are fully compliant in carrying out their duties
Provide ongoing daily support for members of the team and be first point of contact for staffing issues
Will lead by example ensuring good standards of performance, attendance and conduct within the office are maintained
Organize the necessary resources to the client needs
Contribute proactively to the overall development of the campaign through ideas and creativity
Crossfunctional collaboration with other teams
Participate in client events, meetings and shows as requested/as relevant
Conduct or support with the training of new agents

Skills:

Experience working in a call centre in a customer service (preferably travel industry) environment
A proven track record in performance and achieving targets within a call centre environment
Good level of computer literacy (MS Word, MS PowerPoint, MS Excel, Call centre software
Spanish speaker to fluent level
Good written and verbal English language skills
Natural ability to influence behaviours and reach desired outcomes
Excellent interpersonal skills
A background in travel/leisure reservations is desirable
Able to add to a high performance team culture where agents "exhaust all opportunities" to achieve targets and brand loyalty for the client
A natural ability to drive sales
Professional and emotionally resilient.
Good attention to detail
Excellent multi tasker
Aims to surprise and delight on every customer interaction
Experience in a previous customer service or sales roles (E);
Excellent communication and motivational skills, ability to multitask and work independently (E);
Ability to work in a fast paced environment, maintaining attention to detail and accuracy (E);
Flexible approach to working hours and location (E);
Excellent understanding of call centre practices, KPIs etc. (P);