Reservation Agent - Uxbridge, United Kingdom - Carey International

Carey International

Verified Company

Uxbridge, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us

Carey International is the world's leading provider of chauffeured services and ground transportation logistics management, with an exclusive global network spanning more than 1000 cities worldwide. Our culture of excellence is built around uncompromising standards for everything we do and innovative travel technology for both travellers and arrangers.

At Carey's we are also taking our responsibility to the planet seriously. We are proud to say that in 2023 we have taken a significant step towards embracing the future of electric vehicles with an investment aimed at reducing the carbon emissions of our U.K. fleet by 65%. We feel it's important to allow our clientele to rest assured in knowing that their transportation isn't unduly contributing to global CO2 emissions. If we can offer that feeling while providing safe, reliable, and luxurious travel experiences, it's truly a win for everyone.
Job Description - Reservations Agent

Working Hours:
Flexible Rota System, 5 days over a 7 day pattern (must be prepared to work occasional weekends)

Hours: 37.5

Reporting to:
Call Centre Manager

Role consists of following main responsibilities, with other variance depending on business levels:

Responding to client based phone calls within target based KPI's
Demonstrating excellent customer service skills through professional telephone techniques
Provide ground transportation solutions to specific customer requirements
To be a solution provider to all company accounts

Person Specification

Persuasive and confident individual who can adapt to differing circumstances.
Excellent verbal and written English
Computer literate with good keyboard skills
Excellent communication skills, ability to build close relationships
Attention to detail and accuracy in data entry and reservation management
Ability to multitask and prioritise tasks effectively in a fastpaced environment
Customer service orientated through proactive measures.
Ability to achieve KPI's
Optimistic and resilient with the ability to succeed
Selfmotivated
Ability to work under own initiative
Excellent time management
Proven track record in customer services
Interest or experience in sales
Driven to achieve customer satisfaction and company targets
Thrives on variety
Travel background an advantage but not essential

Note:
This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the company.

Job Types:
Full-time, Fixed term contract

Salary:
£22,000.00-£23,000.00 per year

Benefits: