Clerk - Bristol, United Kingdom - lawrence hill health centre

Description

PRESCRIPTION CLERK

Role Details

_Job Title _ Prescribing Clerk


_Salary / Grade _ £11.50 per hour


_Hours per week _ Flexible 25-37


_Reports to _ Practice Manager / Practice Pharmacist


_Responsible for _

_Primary Location/ Base _ Lawrence Hill Health Centre


Job Summary
We are looking to appoint a Repeat Prescription Desk Administrator to join our busy GP practice. The successful person will be the focal point of communication between the GPs,

Nurse Practitioners, and other clinicians as well as the receptionists, practice manager, patients and local chemist, and other members of the primary health care team, to ensure patients' repeat medication is produced within the current protocols of the surgery.

The duties in this role will include co-ordinating and preparing repeat prescriptions for our patients, data entry onto patient records, EPS and liaising with patients and pharmacies.

You will also provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams.

Responsibilities:


PRESCRIPTION ADMINISTRATION

• Ensure you have adequate stationery supplies in stock (Prescription Pads)
• To liaise with patients and chemists regarding queries and requests and as part of any required projects, collaborations, or investigations.
• To ensure repeat medication is issued in line with the protocols that are already in place and ensure that any queries raised are dealt with quickly and correctly.
• To ensure that patient queries on medication are highlighted to the relevant GP
• To regularly go through prescriptions 'not picked up' and 'unlikely to be picked up' as a result of the timescale, to remove the details from the patient records and then destroy the prescription
• Respond to enquiries from patients, carers, secretaries, NHS administrators,

Consultants or Medicines Management Teams in a courteous, timely and efficient manner and making precise records of the communications

• Provide an effective administration service as part of the Practice team to ensure the smooth and uninterrupted service of prescription support to clinicians
• Run analysis reports and gather data from a variety of sources for sae management of repeat prescriptions, coordinate medication reviews/changes and continuous improvement.
• Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives
• Maintain knowledge and stay up to date with Practice's formulary and national restricted drugs list
• Work under direction from lead GP/ Practice Pharmacy Teams to make drugs inactive if they have never been issued, or have not been issued for the specified period of time.

GENERAL ADMINISTRATION

• To have a thorough knowledge of all practice procedures
• Processing and distributing incoming and outgoing mail
• Computer data entry, processing and recording information in accordance with practice procedures
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
• Cover sickness/annual leave and work reasonable overtime when required, including some weekends.

MEDICAL RECORDS MANAGEMENT

• Ensure correspondence, reports, results, etc., are filed in correct record.
• Processing repeats prescriptions in accordance with practice guidelines

Other Job Responsibilities

CONFIDENTIALITY

• Maintain confidentiality of information, always acting within the terms of the Data

Protection Act and Caldicott guidance on patient confidentiality.

• Maintain an awareness of the Freedom of Information Act.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

HEALTH & SAFETY

• The postholder will manage their own and others' health & safety and infection control as defined in the Practice's Health & Safety Policy, the Practice Health & Safety Manual, and the Practice's Infection Control Policy and published procedures.
• Comply with Practice health & safety policies by following agreed safe working procedures
• Actively report health & safety hazards and infection hazards immediately
• Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
• Undertaking periodic infection control training (minimum annually)
• Awareness and compliance with national standards of infe