Customer Experience Reporting - Warwick, United Kingdom - Calor Gas Ltd

Calor Gas Ltd

Verified Company

Warwick, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job no: 506995

Work type:
Permanent full-time

Location:
Warwick

Categories:
Operations

Customer Experience Reporting & Data Specialist - Tachbrook Park, Warwick

Up to £26,000 Excellent Benefits

Creating a better world, a better company, and a more fulfilling future _
Calor is an exciting and inspiring company to work for, where investment in our people's skills and knowledge is integral to our success. We ensure a supportive and inclusive working environment which is underpinned by our culture of expertise, safety and trust. These things allow us to lead the way in terms of sustainability, innovation and personal development._
As the lead supplier in the UK LPG market, things rarely stand still for us. From humble beginnings, and as part of SHV Energy, Calor has continued to develop and diversify, ensuring that our service offering is expansive, progressive and relevant to our customers. It is our people that enable us to do that, which is why they are the heart of our business._

The Customer Experience team at Calor Gas are looking to recruit an engaging and proactive Customer Experience Reporting & Data Specialist

Key responsibilities will include:

Specialist team providing analytical data and recommendations to all areas of Calor's business network
Analysis and implementation of both global and local changes e.g. Global Price Change
Control of specialist pricing tools e.g. Formula
Ad hoc and regular mail merges to external customers
Liaison between Calor's external print company ensuring that all correspondence that leaves Calor is done so within deadlines
Production of businesscritical data analysis e.g. CDS
Debtor Days for reporting to Senior Management
User support, problem investigation and solving
System Access control and set up
Provision and analysis of CSC Management and Customer information
Salesforce support via production of customer profile and sales activity reporting

As such we would like you to have/be:

Excellent organisational skills
Analytical / Logical thinker
Work well under pressure
Can work to tight / changing timescales
Wide network of contacts
Flexible approach
Embraces new techniques / technologies
Excellent Word / Excel / Access knowledge, although further training can be provided
PowerBI experience preferable
VBA Programming experience preferable

We look for people who are open minded, embrace new ways of working, step out of their comfort zone seek out new opportunities and look to continuously learn.

Opportunities to progress, to develop and to be recognised for your achievements are part of our daily life, and we want to share that with you Together with your commitment, drive and personal performance, we believe you can bring out the best in yourself at Calor.

We look forward to hearing from you

To be considered for the above opportunity you must be eligible to live and work in the UK._
If you are successful in being offered this role, you will be required to carry out preemployment checks including but not limited to a medical assessment and DBS (basic disclosure) check._
Calor Gas Ltd. _is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background._

Advertised: 12 Jul 2023 GMT Daylight Time

Applications close: 26 Jul 2023 GMT Daylight Time