Senior Client Services Representative - Cardiff, United Kingdom - Credas Technologies Ltd

Credas Technologies Ltd

Verified Company

Cardiff, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description:

Senior Client Services Representative

The company

Credas Technologies Ltd provides digital solutions to automate due diligence compliance, remote identity verification using biometric facial recognition, and customer outreach processes.

Credas is an award winning, values driven and fast-growing technology company with a modern and progressive approach to working.

The role

Reporting to the Client Services Senior Account Manager, you will be responsible for supporting our Partner base which includes enquiries, calls, support requests, results remediation.

Responsibilities

Assess and review IDV scans that come through the Credas database
Respond to partner and client requests and queries in a professional and timely manner
Account management and training with our partners.
Take ownership of more complex queries to ensure these are delt with accordingly
Liaise with other team members to support partner requests
Help and assist with queries via telephone and live chat
Raise, manage and reconcile invoices
Train and support new team members
Use skills and knowledge to be seen as an SME within the Client Service team
Preparing, produce and maintain training guides and documents
Complete Adhoc tasks set out by line manager
Work with the sales team to ensure projects are completed in a timely manner
Work with other departments identifying improvements or issues and following these to resolution.
Assess and review IDV scans that come through the Credas database
Take ownership of internal and external escalations

Desirable skills

Ability to resolve problems
Ability to use own initiative to make decisions
Proficient computer skills
Attention to detail
Excellent verbal and written communication skills

The package
- £25,000 per annum

Health Cash Plan
25 days holiday pay per annum (plus public bank holidays)
Company Sick Pay Scheme
Company Electric Car Scheme
Company Cycle2Work Scheme
Free onsite gym & parking
External career training

Useful information

The first stage in the recruitment process for this role will be a 20-minute Teams interview with our Client Services Senior Account Manager and HR Coordinator.

Successful applicants will then progress to the second and final stage, a 45-minute in-person interview with the Client Services Senior Account Manager and the HR Coordinator at our offices in Cardiff.

Salary:
£25,000.00 per year

Benefits: