Case Management Administrator - Manchester, United Kingdom - The Portfolio Group

The Portfolio Group

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The role requires you to ensure high levels of professional and company standards (Value, Integrity, Excellence and Respect) whilst working in a therapeutic environment, adhering to internal and client KPI's and SLA's.

The case management administrationteam manage the counselling cases, ensuring cases processed efficiently, whilst also maintaining our external affiliate network compliance.

Job Overview

To work as part of the case management team, meeting objectives of matching counselling cases in line with current KPIs and ensuring the ongoing case management of all structured counselling referrals.

To assist the clinical support manager in any generaladministration task.

To monitor the journey of the matching process, to ensure the external affiliate network are complying to our contractual KPIs.

Day To Day Responsibilities

Ensure all counselling cases are matched within 48 working hours and session confirmations are received within 12 working hours
To monitor, mentor and ensure the affiliate network are working in line with Health Assured clinical governance and embracing shortterm workplace counselling
Ensure we hold accurate records for our inhouse and affiliate network counsellors, updating system maps and databases when required
Effectively monitor risk cases in accordance with Health Assured risk policy
To manage and arrange training sessions, liaising with external companies to meet their needs and ensure this is implemented successfully
To assist the Clinical Support Manager with additional sessions request
Work on other projects as Health Assured reasonably requests.
Ensure all individual and team KPIs are adhered to on a daily, weekly, and monthly basis
To maintain confidentiality and discretion when dealing with any cases, or sensitive information obtained as part of the role
Answering telephone calls and dealing with general departmental enquiries when required
Must be able to work with other departments to assist in the growth of Health Assured
Work on other projects as Health Assured reasonably requests

Essential Skills and Competencies

Experience in Data entry, scheduling, and diary management
Track record of meeting and exceeding KPI's and targets and a desire to instil the same behaviours into the team
Ability to engage clients, colleagues and management via telephone, face to face or written communications
High level of organisation skills, ability to work to tight deadlines, targets, and complete project work to a consistently high standard
High level of detail and accuracy

Desirable Skills and Competencies

Excellent communication and customer service skills
Selfsufficient, innovative, and driven with the ability to work independently or as part of a team
Desire to pursue excellence in a career with Health Assured
High level of computer literacy (MS Office, Word, Excel, and PowerPoint)
Experience working within an employee assistance programme

Why Join Our Team?

This is a fantastic place to work if you enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning.

The office is fast-paced and busy, so we look for colleagues who have a positive and focused attitude.

Through training and development,we make sure that everyone who works here has the resources they need to build their careers.

So, if you are ambitious, focused and a confident communicator you will soon discover that there are unlimited opportunities for you at health assured.

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