Modern Workplace Technical Service Lead - Leeds, United Kingdom - Lloyds Banking Group

Lloyds Banking Group

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

End Date

Saturday 06 May 2023

Salary Range

£67,896 - £84,870

Agile Working Options

Hybrid Working

Job Description Summary

This is a brand-new leadership role, so you'll be able to shape, steer and horizon-scan in ways the team previously hasn't experienced from a technical perspective, whilst using your influencing skills to align our work across the organisation.

Together we make it possible

Job Description:

Continuing our extensive £3bn transformation programme, Lloyds Banking Group is redefining what a bank is from the inside out. Our technology, our culture, and our mind-set is changing to craft a true technology-led organisation.

Helping our colleagues support our customers with their day-to-day needs has never been more meaningful and if people are your thing, then you've come to the right place.

Delivering outstanding customer service is at the centre of our success and you could play a significant part in this.

Who are the team?

Modern Workplace is charged with making LBG a cool place to work, wherever you work, by connecting colleagues with the latest technology and tools and providing a first class user experience for IT help and support.

Within Modern Workplace we operate within a hybrid working pattern.

This role will be a mix of on-site in one of the Modern Workplace hubs a minimum of two days a week, and the rest from home.

Who do we need?

Together we make it possible

Key aspects of the role:

You'll be responsible for looking at data trends, identifying root cause, and leading through to resolution.
Strategically we want to move from reactive to proactive spotting trends and fixing things before they become an issue.

Experience we need you to demonstrate:

Your technical background will enable you to translate architectural roadmaps into operational requirements
You'll be able to resolve where issues stem from within a complex technical architecture
Wide-ranging experience in undertaking root cause analysis and data analysis to remediate issues and identify and remove waste from operational services
You've embraced complex problems and broken them out into a roadmap of viable solutions.

You might even be able to bring...- Experience of crafting an extraordinary team environment that attracts and retains talent- Understanding of ITIL and experience in using it to craft best in class services

In return, you can expect:
We're dedicated to giving you opportunities and support to develop and personally optimise your potential. We're committed to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements.

You'll also receive a package that includes:

Cash sum of 4% which you can exchange for a variety of benefits or simply take the cash
Private Medical Insurance
Pension, where we'll give up to a max of 15%
Share plans
30 days holiday plus bank holidays
Discretionary bonus

Salary:
£67,896-84,870

Location:
Leeds, Bristol, Birmingham, Manchester, Halifax, Edinburgh

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.

Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.