Customer Advisor - London, United Kingdom - Urbanbubble

Urbanbubble

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

urbanbubble are looking for outstanding, proactive and sales oriented
Customer Advisors **to join a brand new Central Lettings Team

The primary focus of this role is to support Build to Rent sites with the let up of developments from handover of the site through to full occupancy.

Customer Advisors play a vital role within our leasing process, acting as the first point of contact with our customers.

The role includes registering customers and managing inbound and outbound calls. You will be based at one of our amazing sites in
London

What do we offer?

We offer amazing benefits such as a
basic salary of up to £26,000, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support and much much more.
We also offer enhanced annual leave, including your birthday day off and a day off when you buy your house we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub

What will you do?

To be on hand to receive enquiries from customers about our communities and tenancy opportunities
Respond to enquiries and ensure they are logged accurately onto the system
Qualify all incoming leads to ensure prospective tenants are eligible to rent
Book apartment viewings for Lettings Negotiators
Contact existing customers in our database including our wait lists in order to book viewing
Liaise with Lettings Negotiators and onsite teams to ensure a seamless customer journey
Keep up to date with any development changes
Maintain accurate customer records
Undertake regular audits of the system
To provide exceptional service to all potential residents, including providing informed and accurate advice in order to ensure that resident retention rates remain high.
To ensure all GDPR processes are followed at all times

What are we looking for?

Excellent oral and written communication skills
Strong customer service experience and dealing with difficult situations in a fast paced environment.
Proficient in the use of Microsoft office packages including Word, Excel and Outlook
Excellent telephone manner & customer service skills
Sales or Lettings Experience
Administrative Experience
Strong administration and organisational skills
Having a keen interest in learning the property industry
Knowledge of relevant Lettings and Estate Agency Acts, or happy to learn/work towards

We're not your usual property company. We're the North West's leading property managing agent.
At urbanbubble, we're redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we're proud to serve 14,000 residents and growing. We're looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential. So, what do you say - interested?

We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.

urbanbubble requires people who are professional, hardworking, innovative, passionate; who are effective in their roles and who truly engage with the customer.