Customer Operations Controller - London, United Kingdom - Danone

Danone
Danone
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
About the job

At Danone we operate Smart Working, this means that our Danoners are entrusted to balance the needs of their role, business, and stakeholder needs with their own personal choices on where and how they best do their work.

We value output and personal contribution, enabling 'Danoners' to be their most energised, healthy, and productive selves.

When team connection and collaboration is required, our hubs are located in Chiswick, Trowbridge and Dublin.


Role Purpose
The Customer Operations Controller is responsible for the day to day operational management of given customers.

The Customer Operations Controller is responsible for the smooth running of daily operations and communication, achieving target inbound service levels and customer on shelf availability whilst also driving customer forecast clarity and execution, and end to end operational efficiencies.


Role Focus

  • Management of daily operations for given customers (agile resource); order placement and processing, quota execution, returns management, communication of delivery exceptions and availability outlook
  • Placement and organisation of sample and clearance orders
  • Key point of contact for order performance and queries (internal and external customer base)
  • Key point of contact for supplier order queries (3rd party hauliers and warehouses)
  • Performance monitoring of given customers against target KPI's (service, availability, cost to serve) ensuring shortages and failures are investigated and resolved
  • Optimisation of order to delivery processes by identification of opportunities to minimise supply chain costs (within direct role scope)
  • Participate in customer meetings supporting Customer Collaboration and Sales with insight for performance against net sales and cash management targets.
  • Support the Customer Collaboration Managers with other activities as required; special projects, system upgrades and activity cover.
  • Maintain customer business continuity plans (BCP's) & conduct appropriate tests at regular intervals
  • This role requires limited weekend/bank holiday working on a rota basis (in line with the rest of the Customer Collaboration and Logistics team).
About you

As a successful Customer Operations Controller we would love to see you demonstrate:

  • Experience in Supply Chain /Sales / Customer Service, preferably in FMCG organization
  • Demonstrate strong, cross functional working with key stakeholders in Supply Chain and Sales
  • Very strong relationship building & communication skills to be able to manage customer expectations in a range of situations and varied constraints
  • Strong Analytical skills able to interpret data and add insight and relevance to data
  • Strong Excel & Powerpoint skills
  • Autonomy & proactivity, challenging and able to influence
  • Experience of working with SAP
About us


Danone are a world leader across 3 categories: Essential Dairy & Plant Based, Natural Sourced Waters and Specialised Nutrition, many of our consumer brands are household names, ranging from heritage brands like Cow & Gate and Harrogate Waters to international favourites like Actimel, Alpro and evian.

In the UK & Ireland and in every market in which we operate, we are committed to delivering health through food and drink to as many people as possible.


We operate at 5 production sites as well as our 3 HUBS in Chiswick, Trowbridge and Dublin - led by our people who power everything we do and are key to our success.

We are a team of 2000+ Danoners, part of a 100,000 strong global family.

'A force for good', we are the first top 10 branded food and healthcare manufacturer in the UK & Ireland to certify as a B Corp. We are part of a growing global community set up to balance purpose and profit, helping to create a better world while thriving as businesses.


Our mission and values guide how we behave, our flexible ways of working, how we connect with our communities and how we grow & develop our people.

We offer a competitive package including a double matched pension, annual bonus, private healthcare, life assurance, flexible benefits and product vouchers.

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