Workplace Ambassador - London, United Kingdom - CBRE

CBRE

Verified Company

London, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Posted- 14-Apr-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Facilities Management- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland
Job Purpose

Key Tasks
Develop and maintain client facing relationship.

Proactively support and deliver a collaborative and cooperative environment across all vendors and all floors throughout CGC.

Act as the interface between all vendor operatives who provide an on-floor service for our customer, ensuring a seamless service delivery.

Perform duties to maintain the CBRE standards whilst delivering a high level of personal client engagement.

Continuously monitor and audit all designated client areas, including office floor and non-bookable meeting rooms, ensuring they are 'fit for business'.

Carry out inspections of designated areas (TBC frequency and exact areas), record and proactively report issues and defects to the facilities helpdesk

Maintain ownership and proactively manage all issues in conjunction with the wider FM team

Understand service delivery SLAs and monitor to ensure requests are being completed in a timely manner

Promptly resolve all daily client requests, guiding clients with helpdesk tickets logged and managing expectations on completion timelines, to include monitoring and progress reports with personal feedback to individual clients and management (managing client expectations)

Report hazards and safety observations through CBRE myHSE system in a timely fashion

Work closely with health and safety vendor to conduct regular inspections

Provide a physical and personal presence in all building areas where scheduled external and internal client events are taking place, ensuring event areas are meticulously maintained

Manage community activities (e.g. kitchen table, divisional updates, training sessions, community whiteboard, socials) through ensuring Kitchen Table Area is kept clean and tidy at all times - liaising with the Cleaning Team / support events around the Kitchen Table Area

Recruit/ Engage with change champions and floor stakeholders on the rollout

Scheduled/ minuted meetings to be carried out on a monthly/ quarterly

Liaison with stakeholders on what desks are not clear the previous day to encourage improvement.

Observation reporting on vacant desks

Proactively report on any maintenance issues to CRS Helpdesk.

Report on any known AV issues to Multimedia services.

Locker set/reset

Liaision with Facilities Management team and escalating where required

Participation in welcome workshops

Innovation and suggestions to enhance service delivery

Education
General Education GCSE, minimum 5 at pass levels required.

Skills
Reliable and conscientious worker willing to learn and develop new skills and adapt to new working environments

Good administrative skills

Well organised and good prioritisation and planning skills

All services are delivered in a confident and efficient manner

Service orientated attitude combined with innovative thinking and the willingness to learn more about FM.

Self-motivated and resourceful with good written and verbal communication skills

IT literate with strong experience of working with Microsoft Word, Excel, Outlook and Powerpoint software

Able and flexible handling a wide variety of items daily

Ability to work under pressure

Able to communicate with all levels of staff in a polite and efficient manner

Strong Customer Service background with previous experience

Ability to prioritise workload to effectively meet deadlines

Passionate about customer service and keen to develop FM knowledge

Firm understanding of delivering exceptional customer service

Acute eye for detail and service standards with excellent communication and influence skills (written and verbal)

Diplomacy in a demanding, fast-moving customer focused environment

Knowledge
Knowledge and awareness of the Service projects and facilities management industry

Good Health and Safety knowledge

Experience
Administration and customer services experience with the ability to communicate at all levels

Minimum of 3 years' experience in a customer service environment