Training System Support Specialist - Waddington, United Kingdom - BOEING

BOEING
BOEING
Verified Company
Waddington, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
At Boeing, we innovate and collaborate to make the world a better place.

From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values.

We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth.

Find your future with us.


Your collaboration and collective working will be essential to this project so effective communication and good teamwork with other members of the team and wider Boeing teams is imperative.

You will need to be an innovative individual who can actively contribute to new ideas and mobilise the strategy of the Gladiator programme.

It is important to have a good working relationship with our Customer and sound understanding of their needs, to ensure the Gladiator programme is as effective as possible.


Your roles and responsibilities shall include:

  • Accomplishes system initialisation and configuration, system operations, system monitoring, rapid fault diagnosis in accordance with SLA's, implement hotfix and workarounds to ensure successful training outcomes and maximum system uptime.
  • Post operation tasks and system shutdown. Restoring environments to a predefined configuration and state in preparation for the next operational requirement of the capability.
  • Performs corrective actions and preventive maintenance, troubleshooting and authorised modifications on hardware and software to resolve technical, design, quality, operational and other issues with the system.
  • Interrogate system, software and infrastructure logs, dump files and console outputs to identify and rectify bugs or faults existing within the software/system.
  • Performs deployment of configuration and software using a variety of deployment and source control tools (PDQ, Git/Bitbucket, Batch/Python/PowerShell scripts).
  • Routine maintenance of hardware and software.
  • Provides daily operation and/or support for the Gladiator system to include liaison with MoD and civilian instructional staff in exercise planning and preparation, communicating system limitations, troubleshooting and best practice.
  • Use of the Gladiator core software tools such as VR-Forces, Remote Desktop and Atlassian collaboration tools.
  • Work closely with thirdparty suppliers to resolve any issues or faults.
  • Work closely with wider Boeing teams, including integration and testing teams.
  • Liaise with internal teams to develop software, systems and processes to continuously improve system performance, functionality and efficiency.
  • Maintain system documentation, follow approved processes and update records as the need arises.
  • Ensure compliance with data and physical security instructions.
  • Support major system modification or fault rectification, which may require manual handling and lifting, and limited working at heights

Preferred Skills, Qualifications and Experience:


  • Knowledge of one of more of the following technologies including; Application Support, RedHat Linux, Docker, Remote Desktop, Networking, Cross Domain Security, Software Implementation or Communications would be desirable.
  • A vested curiosity about continuously embracing modern technology to improve the system capabilities to maintain a cutting edge training capability for the MoD.
  • Ability to develop innovative engineering solutions independently and collectively.
  • Fault find and understand large sophisticated systems.
  • Batch, Scripting & Process development.
  • A solid understanding of deployment, management and configuration of software systems.
  • A firm grasp of source control (git).
  • Knowledge of networked systems and protocols.
  • Understanding of HLA/DIS in distributed simulation.

Employer will not sponsor applicants for employment visa status.

Security Clearance:

Willingness and eligibility to undergo and acquire SC clearance is required for which UK citizenship is crucial leading up to acquiring
Developed Vetting (DV).



All information will be checked and verified.

Export Control Requirements:
Not an export control position


Equal Opportunity Employer:

We are an equal opportunity employer.

We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.


We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies.

Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process.
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