Head of Property Management - Croydon, United Kingdom - Leaders Romans Group

Leaders Romans Group
Leaders Romans Group
Verified Company
Croydon, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Head of Centre - Property Management


Location:
Croydon


Brand:
Leaders


Salary:
Up to £50,000 OTE inclusive of commission


Hours:
Monday to Thursday 9am to 6pm, Friday 9am to 5:30pm


About Leaders:

Leaders as part of the Leaders Romans Group, is a well
- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market


Job Summary and key responsibilities:


Reporting to the Regional Manager/Director, Leaders are seeking a new Head of Centre within Property Management to join our dedicated and dynamic team based in
Croydon.

To be successful within this position, you will need to be a current Senior PM or Team Manager with experience within leading a team.

You will oversee a team of Property Managers and Inventory Clerks, providing day-to-day support and ensuring the smooth running of the branch portfolio and working with the Regional to support strategic objectives.


Key Responsibilities**:


  • Providing support and guidance to all Property Management Team Leaders with respect to the PM/PI function, their productivity and output.
  • Conducting Morning Meetings
  • Providing assistance to the Property Management Team Leaders with ongoing recruitment of PM/PI roles within the region.
  • Providing support and guidance with the implementation of new legislation and
  • Help investigate customer complaint and propose/undertake appropriate response.
  • Help to coordinate and where possible provide training.
  • Support the Property Management department through guidance and mentoring to achieve strategic objectives
  • Support audits of property management departments in conjunction with branch audits.
  • Ensuring that property management best practice is shared
  • Checking Gas Daily to ensure process has been adhered to, having relevant conversations
  • Monitoring teams overdue workflows, having relevant conversations
  • Monitor the churn report, having relevant conversations.
  • Identify possible opportunities to enhance level of service provided to both internal and external customers. Discuss with RPM and assume responsibility for implementation.
  • Working on group projects or initiatives along with the RPM to ensure successful implementation.
  • Direct line management responsibility in relation to Property management Team Leaders
  • Responsibility to enforce strategic objectives
  • Conducting Interviews
  • Ensuring adequate cover in the department when it comes to holidays and days off
  • Monitor workload of Team Leader and Property Managers, being aware of any issues that may affect staff morale
  • To be the point of contact for the lettings/Branch managers to resolve issues with the property management team
  • To be a point of contact for out of hours emergencies and to act in accordance with best judgement

What are we looking for:


  • Excellent communication, written and verbal
  • Professional telephone manner
  • Organisational skills, time management and attention to detail
  • Experience leading a team
  • Proven history working within the Property Industry
  • Up to date knowledge of legislation
-
Full UK Driving License Required

What we can offer you:


  • Proven track record for career growth and advancement within the company
  • Market leading training and ongoing professional development
  • Access to a diverse portfolio of properties
  • Supportive and collaborative team environment

Benefits:


  • Competitive base salary and additional incentives
  • Quarterly and yearly awards including trips abroad
  • Salary sacrifice pension scheme
  • Generous Holiday allowance, increasing by 1 day per year based on service
  • Excellent Parental leave and newly introduced Fertility policy
  • Staff discounts
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