Property Liaison Assistant - Sheffield, United Kingdom - Collins Property Recruitment

Collins Property Recruitment

Verified Company

Sheffield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Collins Property Recruitment are working in partnership with a leading UK property developer to recruit for a new and exciting development.

As the Property Liaison Assistant you will be a pivotal member of the front of house team, ensuring that residents receive an excellent service, the building is maintained and managed efficiently and the team works as one.

Duties and responsibilities will include:

Deliver the companies customer service strategy and standards.
Increase resident satisfaction with service delivery
Deliver highquality resident services
Work closely with companywide colleagues to ensure excellent customer service
Encourage and support resident engagement
Promote and build good relationships with external partners.
Carry out services such as meet & greet, reception, parcel handling, inspections, lettings viewings and adhoc tasks, ensuring the provision of an excellent frontline service to residents and other customers on the phone, in writing and in person.
To ensure the delivery of highquality services including front & back of house functions, amenity space management, voids & unit management, tenancy, income management and tenant involvement.

Desired Skills & Experience:

Previous experience working in organisations providing market rental properties, travel & tourism or hospitality is essential
Awareness of H&S requirements on site and a demonstrable ability to implement H&S when required
Strong experience working at business/private events would be beneficial
Previous experience of working in a team
Strong written and verbal English
Qualifications in property or customer service would be advantageous
Previous experience of working towards and achieving targets
A good communicator with strong interpersonal skills, including the ability to listen
Wellgroomed and professional appearance
Passionate about customer service
Ability to build relationships and work collectively with colleagues
Demonstrable ability to think creatively and embrace new challenges daily
Goalfocused, positive and resilient with the determination to support the company in delivering exceptional outcomes for its residents and communities.

Shift Pattern:
Rotating shift pattern. Each shift requires you to work up to 6 days per week over a 3 week shift pattern. This includes Saturdays (9-6pm), bank holidays(9-6pm). Early shifts and late shifts (- 5pm/9-6pm/ 11-8pm )

Should this role not be for you, but you would like to refer a friend or colleague to us, we'll happily give you £300 worth of vouchers if we successfully place them