Sales Office and Systems Support Coordinator - Warrington, United Kingdom - Village Hotels - Central Team - Sales
Village Hotels - Central Team - Sales
Warrington, United Kingdom
Verified Company
3 weeks ago
Description
Role:
Sales Office and Systems Support Coordinator
Reporting to:
Director of Sales Operations, Processes and Efficiencies
Based:
Home with occasional travel
Hours worked: 37.5 hours per week
Main Responsibilities
To continually improve the efficiency and effectiveness of the Village sales function through providing support with the sales systems, processes and procedures, ensuring data validity and integrity is maintained, supporting both central and local sales as required.
Duties & Responsibilities
This job description refers to the principal duties and responsibilities of the role. It does not necessarily list in detail all the tasks required to carry out these duties and responsibilities.
Sales Office Support
- Deal with day to day query management in a timely manner liaising with system support and systems suppliers on any issues
- Preparation of training materials and SOP manuals on ticketing module
- Delivery of training modules as required
M&E Inventory Control
- M&E Pricing Tool Management update based on commercial revenue strategy
- Ongoing management of M&E packages in the system, price changes and measurement of discounts.
- To support, as required, the ticketing system utilised for the Village Events programme
Data Integrity and Validity
- To proactively monitor and analyse data changes made to the relevant systems by its end users and make any necessary data changes to maintain high quality standards. Ensure data integrity is consistently maintained at all times.
- Ensure that clean data is feeding into the BI tools resulting in accurate forecasting and reporting data
- Responsible for daily quality checking procedures such as identifying and merging duplicate data and ensuring the required data standards are being applied within the relevant sales systems
Reporting
- Producing, checking and analysing sales reports to support business development and improvement
- Support with finance related reports and compilation of complex multi site billing as requested
Additionally
- To undertake Health & Safety duties commensurate with the role and/or as detailed by the companies Health & Safety representative.
- To build trust, value others, communicate effectively, foster innovation, focus on delivery to customers, collaborate with others, solve problems creatively and demonstrate high integrity.
- To undertake such other duties and responsibilities commensurate with the role and in accordance with the general character of the job as may be reasonably required by the company from time to time.
Notes
The company reserves the right to alter the content of this job description, after consultation to reflect changes to the job services provided, without altering the general character or level of responsibility.
To be a Sales Office and Systems Support Coordinator you will need.
Be a confident people person with strong interpersonal skills
To be experienced in meetings and events with sales office management skills
Passion for systems and process, seeking ways to improve and drive efficiencies
The ability to build and maintain strong relationships with various stakeholders
To be results driven and demonstrate clear actions to achieve goals To actively handle problems, propose effective solutions in line with the analysed information
To work as part of the wider hotel team
To demonstrate that you have an eye for attention to detail and are standards orientated
Strong communication skills, with good written and spoken English A social, passionate personality with a hands-on mentality and a 100% 'can-do' attitude;
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