Customer Service Specialist - Norwich, United Kingdom - Thurlow Nunn

Thurlow Nunn
Thurlow Nunn
Verified Company
Norwich, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Due to continued growth, we have an exciting opportunity for a Customer Service Specialist at our Distrigo Parts Distribution Centre in Norwich.

Working as part of our Purchasing Team you will be primarily responsible for resolving backorders from our manufacturer partners and sourcing alternative supply where appropriate.

In addition, you will be tasked with providing up to date backorder status reports for our key accounts as well as supporting the Purchase Team with other daily duties where required.


You will need to have a high attention to detail along with a proven knowledge of Microsoft Systems such as Excel and Outlook.

Customer service & organisational skills are key in this role. If you feel you have the skill set for this pivotal role then please contact us. In return we offer a competitive salary and bonus scheme.


Hours
40 hours per week Mon - Fri 8.30am - 5.00pm with 30 minutes Lunchbreak.


Salary
£22,500 + bonus (OTE £24,000)


Key responsibilities include

  • Resolving backorder enquiries by liaising with suppliers and escalating situations via manufacturer ticketing system.
  • Processing and providing backorder status reporting to our key accounts.
  • Sourcing alternative supply for backorder parts.
  • Assisting Warehouse Administration team as and when required.

In return we offer a competitive package of:

  • 31 days annual leave (including Bank Holidays)
  • Pension Scheme
  • Life Assurance
  • Free Comprehensive RAC vehicle cover
  • Cycle to work purchase scheme
  • Preferential parts, service and labour rates
  • Discounts on new and used vehicles
  • Access to health and wellbeing support services
  • Free refreshments
  • Employee Assistance Programme (EAP)
As a family owned business we have strong values.

You will be expected to represent our family values of:
Professional, Trust, Respect, Caring and Together, through your own behaviour, every day.
More jobs from Thurlow Nunn
See all jobs of Thurlow Nunn