Controller - Call Handler - Crawley, United Kingdom - Balfour Beatty

Balfour Beatty

Verified Company

Crawley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the role Amazing infrastructure isn't the only thing that gets built here. Incredible careers do too. Join our Rail UK
team as a Night Call Handler (Night Controller) and you can build something to be proud of.***Balfour Beatty has an exciting opportunity for a Night Controller to join our growing team in Crawley

Working as part of the 24hr Balfour Beatty Rail Plant Control Centre (BBRPCC) team to ensure all aspects of the contract services are delivered efficiently to required deadlines.

Providing real time coordination and response to delivery and ensuring actioning and completion within the contractual requirements. This will be based in Three Bridges.

What you'll be doing

You'll spend your time communicating with our teams and our customers providing support real time for our machines, including assistance for breakdowns.
On the ground, Some of these situations can be challenging so you'll need to step up in their hour of need with compassion, empathy and a helping hand.
You will undertake some document control tasks, including creating machine/shift logs and distributing post shift reports and documents.
By providing you with the right tools, training and support, we'll set you on the road to being a Balfour Beatty Rail Plant Controller, empowered to resolve every call in the best way possible.

Who we're looking for

Previous customer service experience is desirable, but what's most important is that you have the right attitude, dedication and commitment to great customer service, as well as a calm and reassuring manner and outstanding written and verbal communications skills.

You will be comfortable with multi-tasking and adapting to change as essential requirements of this role.

A knowledge of the Railway and how it works is ideal, but not explicitly necessary as full training will be given.

Excellent interpersonal skills and a strong communicator and networker.
Friendly and professional telephone manner
Good verbal and written English
Able to question effectively; to gather facts / information and evaluate a situation / risk
Calm under pressure, when dealing with accidents / incidents / unplanned events
Demonstrable drive, commitment, and willingness to learn and adapt.
Identifies opportunities to make the way we work simpler.
Encourages others to deliver results by making decisions and trying new approaches.
Selfstarting and selfmotivating with ability to work under own initiative.
Strong, resilient team player
Robust personality with a sense of humour
Able to follow and work with documented processes and procedures

Why work for us
Working as a team this role is interesting and varied where every day different.

You will gain knowledge of the rail industry and be able to progress a career within Balfour Beatty.

About us
Our Rail business has an extensive legacy of rail expertise. Our teams safely deliver complex projects, from consultancy and design to all aspects of construction and maintenance. Using advanced plant and machinery, and unique innovations, we provide end-to-end solutions for our customers.

Our aim is to improve the passengers experience, and our teams create better journeys by increasing network capacity, improving reliability, and making our railways more efficient and sustainable.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment.

We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Job Reference:
BBUK07472