Medical Receptionist - Rochdale, United Kingdom - Healey Surgery

Description

pm (Mon-Fri) 30 minutes unpaid break each day

Healey Surgery





JOB TITLE:
RECEPTIONIST




REPORTS TO:
GP PARTNERS, PRACTICE MANAGER/OFFICE MANAGER




HOURS:
37.5 hours per week (Monday - Friday)

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone


Responsibilities:
Administration

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols
• Scanning of letters and relevant correspondence into medical records using Docman
• Fax and photocopy as requested
• Patient notes and correspondence:
• Retrieve and refile records as required, ensuring strict alphabetical order is adhered to
• Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
• Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
• Induction and training of all new staff to agreed standards.
• Maintenance of Immunisation register
• Maintenance of Cervical Cytology system
• Maintenance of Child Screening system.
• Maintain Practice morbidity register.
• Ensure that all new patients are registered onto the computer system promptly and accurately
• Monitoring patient call and recall systems
• Extraction of necessary data from clinical correspondence and input into Electronic Patient Record.
• To ensure the efficient running of the Practice computer system, carrying out searches, audits and recalls as required by the doctors, nurses and manager.
• Load updates
• Report faults to software supplier and track progress
• Daily administration of system backups and electronic links to the Pathology Laboratory and local Health bodies
• Set up and run clinical searches

Note summarising

• Culling and sorting patient records and letters in preparation for summarising
• Reviewing medical records and producing an accurate summary of the patient's medical history.
• Read Coding the information into the Practice clinical system
• Auditing data collection standards in the Practice
• Monitoring progress of notes summarising against Practice targets
• Monitoring patient call and recall systems
• Filing and retrieving paperwork
• Monitoring progress of notes summarising against Practice targets

Reception

• Signposting patients to appropriate services
• Receiving patients consulting with members of Practice team
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception position as necessary

Appointments

• Process appointment requests for today and future appointments from patients by telephone and in person.
• Deal with visits requests

Computer

• Registrations of new patients computer data entry and medical records.
• Process patients change of address computer data and medical records (have knowledge of Practice area.
• Process repeat prescription request in accordance with Practice guidelines.

Telephonel

• Have working knowledge of telephone, during and after hours.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Prescription line duties: Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.

ScanningScan patients correspondences into EMIS computer system using DOCMAN systemLab Link

• Manage mail manager: laboratory reports
• Deal with patient inquiries re lab results

Private incomekeep accurate records of all private incomeReferralsProcess both paper and electronic referrals as per GP instructions.

Premises

• Ensure building security have thorough knowledge of doors/windows/alarm.
• Premises:
• Open up premises at the start of the day when first to arrive, deactivate alarm and make all necessary preparations to receive patients.
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
• Opening up/lockingup of Practice premises and maintaining security in accordance with Practice protocols

Other Tasks

• Maintaining and monitoring the Practice appointments system
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork

- re-stock consulting rooms as required

• Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scannin