Customer Service Team Leader - Leatherhead, United Kingdom - Specialist Recruit

Specialist Recruit
Specialist Recruit
Verified Company
Leatherhead, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Customer Fulfilment Team Leader

£33k plus benefits

Leatherhead

My lovely client is looking for an enthusiastic and ambitious person, with a willingness to takeownershipofissuesandseekresolutions.


The Customer Fulfilment Team Leader's primary role is in ensuring the effective day-to-day management of the Customer Fulfilment team, including KPI tracking, performance management and identifying opportunities for process improvements and efficiency gains.

Thisincludes motivating,supporting,and coaching this team to ensure there is high engagement and professional conduct is demonstrated by all individuals.


The Customer Fulfilment Team Leader will be responsible for the supervision and motivation of the Customer Fulfilment team,leading across the administrative functions of their Customer Journey,to ensure they are processed in a timely manner, and to the highestpossible standard to drive towards high quality customer service across the team.

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Lead by Example:

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Drive Productivity & Identify Efficiencies:


  • Develop and Train a Resilient Team:
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Conduct Regular Team Meetings:

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MaintainRegularContactwithDirectReports:

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Maintain Strong Team Brand

Skills/Experience

  • Supervisory experience
  • A natural ability to lead and motivate a team
  • Capability of developing staff through training and performance planning
  • Confident and professional communications skills
  • A strong focus on delivering firstrate customer service
  • A positive and innovative approach to problem solving
  • Anability to produce Management Information and Reports
  • Solid working knowledge o fMicrosoft products
  • Clarity,accuracy,and attention to detail
  • Strong organisational skills
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