Retail Assistant - Stirling, United Kingdom - Historic Environment Scotland

Historic Environment Scotland

Verified Company

Stirling, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details:

Reference number:

Salary:

- £21,057 - £21,872
Job grade:

Other
Band A
Contract type:
Permanent
Business area:
HES
Operations
Type of role:
Other

Working pattern:

Fulltime
Number of jobs available:
1Contents

Location

About the job

Benefits:

Things you need to know

Location

Stirling CastleAbout the job

Job summary:

Thank you for your interest in the post of retail assistant with Historic Environment Scotland, based at Stirling Castle. This is a full time and pensionable appointment.

You will be responsible for delivering the highest standards of visitor experience across all areas of Stirling Castle, working within the retail gift shops, with proactive selling of retail products to visitors a core part of the role through visitor engagement.

About us

We are the lead body for Scotland's historic environment; a charity dedicated to the advancement of heritage, culture, education and environmental protection.

We're at the forefront of researching and understanding the historic environment and addressing the impact of climate change on its future.

We investigate and record architectural and archaeological sites and landscapes across Scotland and care for more than 300 properties of national importance.

We have a People Strategy, which is an overarching strategy to ensure we support and develop staff within the organisation.

Our Vision
Our vision is that Scotland's historic environment is cherished, understood, shared and enjoyed with pride by everyone.

Our Priorities

The historic environment makes a real difference to people's lives
The historic environment is looked after, protected and managed for the generations to come.
The historic environment makes a broader contribution to the economy of Scotland and its people
The historic environment inspires a creative and vibrant Scotland
The historic environment is cared for and championed by a high performing organisation.

Job description:

Overview of the post and information about the team

This post sits within the retail team within Stirling Castle, working closely with the members of the castle's admission and guiding teams, to deliver a seamless visitor experience across the castle.

This is an exciting opportunity to work for the lead body responsible for the historic environment in Scotland.

You will be actively involved in work which supports providing the best experience for our visitors - ranging from: greeting our visitors, merchandising, selling and promoting a range of retail products to our diverse visitor base.

You will play a key role in ensuring that every visitor has an enjoyable and informative visit.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.

Person specification:

Key responsibilities, duties and objectives

Customer Service

Promotion and processing of retail transactions through the till system.
Responsibility for the retail areas including ordering of stock, pricing, rotation and attractive display of stock.
Ensure a high standard of presentation throughout the site, including following appropriate cleaning processes in both public and staff areas.
Processing sales, while ensuring that all financial procedures are adhered to and carried out accurately and efficiently.
Support the team in achievement of quality assurance KPIs.
Actively support HES seminars, events, functions and promotions.
Strive to provide the warmest welcome to our visitors and engage proactively with customer service.

Teamwork

Proactively communicate with colleagues across the site to ensure high performance, standards and consistency of the team.
Work as part of a team to ensure that the Customer Service Industry Standards and Quality Services Awards are maintained and participate in local action plan delivery.

Commercial Awareness

Team participation to achieve agreed commercial performance targets for the monument.
Maximise commercial opportunities and capitalising on income generating opportunities.
Assist Retail Manager to ensure accurate stock management and assist with stock ordering and deliveries as required.

Health and Safety & Compliance

To ensure the security of the site, buildings and contents, including acting as key holder (where required).
Monitor and comply with all H&S procedures/guidance relevant to the site.
Follow correct procedures to ensure safe operation of all equipment.
Ensure that the health and safety of staff, visitors and contractors is paramount at all times.

Post Competencies

You will be assessed against these competencies during our selection process.

**_

Core Competencies:
_**- Delivering excellent Service - Demonstrating a commitment to quality services