Responding Support Officer - Southampton, United Kingdom - Southampton City Council

Southampton City Council

Verified Company

Southampton, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Why work for us - Why work for us? )**We are looking to recruit a Responding Support Officer to respond to emergency telecare alarm calls within Southampton. You will be responsible for visiting elderly and vulnerable people in their own homes in response to emergency telecare alarm activations.

Working within the City Telecare Services Team, which provides emergency support to people 24 hours a day, 365 days a year, you will assess, offer support and re-assurance and give general assistance which may include calling the GP or Emergency Services.

You will require a high level of patience, sensitivity and understanding to deal with a variety of different situations.

You will be writing reports and completing other administrative tasks in relation to your role such as making referrals to other agencies.

It's an incredibly fast paced but exceptionally rewarding role that requires quick but effective decision making.

You'll be compassionate, empathetic and have exceptional communication skills but be able to cope with competing demands, sometimes in stressful conditions.

You'll need to be able to work independently and on own initiative whilst operating as a committed member of the team

You are required to have a full UK driving licence. A vehicle will be provided for you to carry out your duties. This is a uniformed service and uniform and PPE will be provided.

Additional information: