Administrator with Operations Management - Oxford, United Kingdom - Curtains Made Simple Ltd

Description

Company Overview

Curtains Made Simple is a fast-growing internet-based soft furnishings business, established 14 years ago, that prides itself on high levels of customer service.

You will be working in a friendly environment as part of a small team in a business that truly values their staff.

As well as fulfilling day-to-day tasks, all team members are encouraged to contribute ideas to help the business improve, both in its general efficiency and its levels of customer service.

Responsibilities

Management of Fabric Suppliers, Curtain Making Supplier and Delivery of Customer Orders

• Speaking to customers subsequent to them placing their order to clarify any questions relating to their order.
• Updating customer orders with any subsequent changes made.
• Processing customer refunds for cancelled orders.
• Placing and managing fabric orders with suppliers.
• Creating and sending work tickets to the curtain maker.
• Keeping customers updated with the progress of their order
• Organising the despatch of roman blind headrail units to the curtain maker.

Website Administration

• Updating website with new products and price changes.

Finance Tasks

• Invoice processing
• Helping with VAT return

Customer Service

• Screening all inbound calls and distributing them appropriately
• Managing customer enquiries
• Helping customers to place orders online
• Resolving any customer complaints

Any other office-based tasks as required.


Required Skills & Competencies

• Delivering exceptional customer care and outstanding service to all our customers
• Positive, hardworking and enthusiastic attitude
• Attention to detail a must
• Ability to work under pressure
• Excellent communication skills, both written and verbal
• Ability to work effectively both independently and as part of a small team
• Highly organised and an ability to multitask
• Take initiative and not afraid to ask questions
• Experience of Microsoft Office (Excel and Outlook)
• An interest in interior design or fabric is not essential or required

Location

• Horspath Trading Estate, Oxford OX4 2TZ
• Free parking available

Job Type & Benefits

• Permanent
• Fulltime
• Possibility of flexible working hours with prior agreement
• 28 days holiday
• Pension
• Flexible holiday allowance
• Core Hours 9am 5pm but flexible start / end time
• Salary: £28,000 £35,000 pro rata

Job Types:
Full-time, Permanent


Salary:
£28,000.00-£35,000.00 per year


Benefits:

• Additional leave
• Casual dress
• Onsite parking

Schedule:

• Monday to Friday

Work Location:
In person


Job Types:
Full-time, Permanent


Salary:
£28,000.00-£35,000.00 per year


Benefits:

• Additional leave
• Casual dress
• Free parking
• Onsite parking

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Work Location:
In person

Application deadline: 22/06/2023


Reference ID:
Expected start date: 17/07/2023