Learning Coordinator - Oxford, United Kingdom - Tate

Tate

Verified Company

Oxford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Learning Coordinator

Oxford

£13.85 per hour

Temporary role to start, view to go permanent at £27,000 p.a.
***Tate are delighted to be supporting a nationally known consulting, transformation and digital services business to recruit a Learning Coordinator into one of their Globally known car manufacturing clients based in Oxford. This exciting opportunity will start off as a Temporary role but they are looking to make you permanent should the role be a good fit.

This is a fantastic opportunity which offers career progression and growth alongside a supportive work environment.

The site has parking and its own restaurant and you would be expected to be onsite 5 days a week.

A full training package will be provided to ensure you have all the skills and knowledge to be successful in the position.

***
Job purpose

Within the role you will be working in a supportive and high functioning team to service one or multiple customers, providing expert knowledge and meeting or exceeding all KPIs and SLAs.

Key activities and responsibilities:

Acts on customer feedback and demonstrates continuous improvement.
Responsible for resolution of all operational customer service issues within SLA.
Proactively building a relationship with key customer contacts to build rapport.
To deliver customer service excellence through accuracy and quality.
To process bookings, amendments, and cancellations via multiple contact channels
Effectively maintain and manage opportunities and forecasts within systems.
Qualifies the learning needs, using effective questioning techniques and market intelligence to recommend appropriate solutions.
Effectively and proactively qualifies complex customer enquiries and needs, using effective questioning techniques and market intelligence to recommend appropriate solutions.
Proactively manage training plans to ensure customer needs are met.
Create a schedule of events based on required dates/locations.
Where appropriate, proactively negotiate with suppliers in line with customer operational model.
Adheres to business processes to ensure you are working in a consistent, methodical, and productive manner and providing feedback for areas which require improvement.
Develop an effective relationship with all internal and external stakeholders, e.g., suppliers, customers, and other business areas.
Develops a good understanding of the Learning Industry including what "good" learning design and delivery looks like, when and how people learn and how to define learning need and provide appropriate advice and guidance

Key Performance Indicators:

Meeting and exceeding all SLAs (both internal and external)
Delivery against financial objectives
Customer Satisfaction and Net Promoter (or equivalent) scores
Achievement of personal and business objectives
Revenue, production, Quality and efficiency scorecards

Core capabilities:

Ability to develop strong relationships with stakeholders
High attention to detail
Managing difficult conversations and difficult decisions.
Develops internal & external network.
Excellent communication skills.
Strong Customer Service, interpersonal and communication skills
Organised
Ability to work under pressure.
Willingness to learn and adaptable to change.
Organised

, motivated and driven

Willingness to be flexible when paid overtime is required

Essential experience and Qualifications:

Experience of working in a Service Centre / Operations environment.
Competent using Microsoft Office packages. Word and Excel essential.
Ability to diffuse potentially confrontational situations and to remain calm and reasonable when dealing with difficult calls.
Experience managing customer relationships in a Customer Service setting.
Ability to work within a teambased environment and use own initiative where necessary.
Ability to follow procedures and suggest service improvements.
Good understanding of profit and loss.

Tate is acting as an Employment Business in relation to this vacancy.