Customer Service Advisor - Glasgow, United Kingdom - Barclays

Barclays
Barclays
Verified Company
Glasgow, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Advisor

Glasgow

Salary - £25000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits

Shift Pattern - Working 5 days out of 7, rotating shift patterns between 7am and 11pm Monday - Sunday.
As a Barclays Customer Service Advisor, you will be making a real difference to the lives of our customers.

In each interaction you will be providing the customer with that personal touch, demonstrating assistance, and working with them until all their needs are met.

If you are a great listener and truly care about people, this is the role for you.


Full training will be provided, you will be placed within a team who will be there to guide and coach you to ensure you have all the tools you need to truly succeed as a specialist customer care colleague.

We are passionate about making Barclays a great place to work and a great place to develop your career.


Our organisation is rapidly expanding, and we're excited to be recruiting for a variety of roles within our Mortgage, Fraud, Everyday Business Banking, and Smart Investors teams.

Our goal is to build an comprehensive and dynamic environment, made up of a vast range of talents, perspectives, and ideas.


Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us.

We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.


What will you be doing?

  • Providing excellent customer service and replies on behalf of Barclays through various communication channels
  • Working as one team across multiple channels, you will personalise each interaction with a customer or individual, providing assistance and outcomes to best suit their needs
  • Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure they are valued
  • Demonstrating knowledge of our processes/policies to ensure that customers are confident in our colleagues, and knowing when to escalate where appropriate
  • Educating our customers on a range of products and services as well as the different channels they can utilize to engage with us directly
  • Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
  • Recognizing a customer's financial position through listening to customer's specific circumstances and tailoring the relevant solution to their needs

What we're looking for

  • Excellent communication, customer service and empathy skills, with the ability to use a range of communication styles to provide a personal approach
  • Proven ability to use Microsoft Office
  • The ability to educate our customers on a range of products and services
  • A genuine passion for helping others with a customer centric mindset

Skills that will help you in the role:

  • Ability to work seamlessly as part of a team but also to their own initiative
  • Experience in Retail Banking is desired but not essential, as we are looking for people that are passionate about customer service

Where you will be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential.

Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists.

A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.

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