Technical Customer Support - Andover, United Kingdom - Tate

Tate
Tate
Verified Company
Andover, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Tate Winchester have an exciting opportunity for a German and Dutch-speaking customer service advisor to work with one of our most popular clients as a Technical Customer Service Advisors in the Andover area.


Job Duties

Some of the daily duties for this customer service role include:

  • Handling first line contact from customers in managing through after-sales issues with machinery and system operation through to resolution.
  • Escalating customer management to appropriate team member if unable to resolve the issue in a timely manner and in line with the company's customer protocol and individual service level agreements
  • Processing new customer accounts to set customers up on the CRM system
  • Ensuring all asset serial numbers are accurate on the CRM system

Hours
Full-time hours Monday-Friday (exact hours to be determined)


Our ideal customer service advisors will meet the following criteria:

  • Minimum of 3 years customer services experience (preferably a call center)
  • Experience in mechanical and electrical engineering customer service
  • Experience of using CRM/Sales force or an equivalent system
  • Fluent in German and Dutch
  • Fluent in English (both spoken and written)
Tate is acting as an Employment Business in relation to this vacancy.
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