Part-time Customer Service - Ware, United Kingdom - Room at the Top Recruitment

Room at the Top Recruitment

Verified Company

Ware, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Part-Time Customer Service/Retention Advisor

Duties

To support the Head of Membership in retaining and recruiting new members by forming strong relationships with existing members.
Typing of correspondence and providing administrative support.
Responsible for preparation and mailing membership documentation e.g.
Membership renewal information.
Membership invoices
Retained membership documentation, certificates, window stickers, Primary

Authority information.

Making and responding to telephone calls from members and potential members.
To credit control membership subscription through oral and written communication. Confident to chase outstanding membership invoices.
To accurately maintain all member records and documentation through the company's Database (ACT) and keeping the member section of the company website updated with all new and existing members.
To support Office Administrator with Mailchimp, TextLocal and Survey Monkey communications for the membership.
Assist with Annual Conference administration and attendance.
General office duties to include tea/coffee making, assisting with direct mail mailouts, answering incoming calls.
Maintaining a tidy and functional working environment.
Any other administration duties considered relevant by the Chief Executive Officer.

Skills

Must have confident and strong telephone skills.
Excellent communication skills
Good oral and written communication.
Accurate typing skills.
Must be able work as part of a small team.
Able to take instruction and work effectively to deadlines.
Proactive in all areas.
Ability to use multi resource whilst handling enquiries.
Competent in Word, Outlook and Excel
All round knowledge of Databases.
High attention to detail and ability to gather and record information from customers accurately.
Ability to work under pressure and use own initiative.
Adaptable to changes in the working environment, targets and products.
Must be flexible and willing to cover all duties in the event of holidays and sickness.
There may be a requirement for occasional travel and overnight stays as part of the job role.
The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company's business._