Customer Service Specialist - Gateshead, United Kingdom - Appcastenterprise

Appcastenterprise
Appcastenterprise
Verified Company
Gateshead, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Teleperformance ranked 11th best place to work in the WORLD - Each Interaction Matters

There's a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certifiedas one of the top 11 best workplaces in the world.

Want to know more, here are the details:

C U S T O M E RS E R V I C ES P E C I A L I S T

- Job Overview -

Role:
Customer Service Specialist


Site:
WORK FROM HOME - UK Based


Contract:
Permanent


Hours: 40 per week between 8am and 8pm Monday-Friday, 9am - 4pm Saturday & Sunday.

This is a Full Time, fully flexible role only, we are unable to accommodate Part Time or flexible working patterns.


Salary:
£19, increasing to £21,673 from the 1st April 2023)


Training:12 days training 9am-6pm. Training may include weekends. Full attendance is required.


Start Date:
On Going


ID:
Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month).


A list of acceptable documents by address location can be found by accessing the links below:

  • **Disclosure barring Service
  • England**:
- **Access NI Acceptable Documents

  • Northern Ireland**:
- **Disclosure Scotland Acceptable Documents

  • Scotland**
    Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer

What does an average day look like? Now there's a question

  • A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home.
  • You will start your day signing into your systems to make sure you are ready to take your first call of the day.
  • You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.
  • You will be working in a fastpaced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.

What do we need from you?People skills and confidence in your PC skills

  • A good attitude and the ability to interact with lots of different people.
  • The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers.
  • The ability to handle challenging calls with resilience and determination.
  • The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding
  • The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers.
  • Flexibility, great attendance and good time keeping to make sure you are available for our customers.

What will we give you? Well there's plenty, where do we start?

  • Paid virtual classroombased training and a further 2 weeks in a dedicated virtual space that we call "Nesting".
  • Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experiencedmembers of the team on hand to help.
  • The chance to showcase your skills and fast track your career through our internal progression path.
  • Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites
  • Winter and summer parties, usually held in fabulous venues. Free food & drinks

Anything else that we have to offer?Always, and just to name a few

  • Supermarket vouchers
- up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys

  • Hello Fresh 65% off
  • Cinema Perks up to 44% off
  • Samsung 20% off
  • HP up to 40% off
  • Virgin Media discounts available
  • EE discounts available
  • Look Fantastic 22% off
  • Fitbit up to 20%
  • Garmin up to 40 %
  • Expedia up to 30%
  • TUI discounts available
  • Virgin Experience Days 20% off
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