Customer Safety Surveyor - Peterborough, United Kingdom - Broster Buchanan Ltd

Broster Buchanan Ltd
Broster Buchanan Ltd
Verified Company
Peterborough, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

  • Remote working
  • 35 hours
- £35,000 - £37,000 pro rata

Broster Buchanan is partnering with a leading housing association who are recruiting a Customer Safety Surveyor to join their team on a 6-month FTC.

This is a fantastic opportunity for someone to gain experience working for an organisation where customers areat the heart of their business.

Remote working, but must live within commutable distance of at least one of their five regional offices which are North, East, and South of the country
As a Customer Safety Surveyor your responsibilities will include the following:

  • Managing the delivery of the regional/national water hygiene servicing/testing / remedial programmes to our homes and offices
  • Ensuring all aspects of the regional/national contracts are performance managed through your contract management experience, to ensure all associated KPI's are monitored and accurately measured against
  • Preparing, managing and monitoring all budgetary aspects of the water hygiene and remedial programme
  • Reviewing the current and future water hygiene testing programme, to manage risk of noncompliance through delivery of contracts and / or ensure preventative measures are in place
  • Implementing quality control systems for inspection and maintenance of water hygiene within our homes and offices. Taking action to ensure that relevant legislation and safety standards are met and customers/staff safety are secure
  • Considering/reviewing and making recommendations for changes to policies & procedures and technologies beneficial in the monitoring and auditing of water hygiene safety to ensure customer safety
  • Actively promote the importance of customer safety
  • Being part of an effective operational team, focused on achievement of service plan / departmental objectives
  • Providing guidance in your area of professional specialism to internal and external customers
  • Resolving contractor disputes and performance issues in a professional and constructive manner
  • Ensuring services provided are effective and clearly demonstrate value for money, along with a commitment for continuous improvement and high customer satisfaction levels

The must haves:

  • City & Guilds / NVQ Level 3 in Plumbing & Heating in addition to 3 years direct post related experience
  • Qualified in Legionella Risk Assessments
  • Attained or willing to work towards a technical qualification Level 4 VRQ diploma in Asset and Building Management compliance or equivalent
  • Exemplary track record in the delivery of efficient and effective water hygiene works / contracts
  • Customer focus able to see service provided through the customers' eyes
  • Ability to create healthy partnering relationships with all stakeholders
  • Full UK driving licence and access to a vehicle for business use
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