Customer Technical Support Specialist - London, United Kingdom - LeanPath

Description

Join a mission-based team in meaningful work to build a more sustainable future.
Food waste is one of the biggest global issues of our time. More than a third of the world's food is wasted.

And with global hunger and social inequities increasing, wasted food and resources is tragic, devastating our communities and our planet.

Be a part of the solution.
At Leanpath, we are a group of diverse and passionate technologists, sustainability experts, culinarians, and analysts who come together to achieve our vision each and every day:
to ensure a sustainable future by eliminating global food waste.


The Role

We're currently hiring a Customer Technical Support Specialist to provide exceptional customer service experiences to our global customers, resolving technical and non-technical support issues with speed, excellence and care.

This role will work 9am-6pm M-F in a hybrid mode (mix of at-home remote work and in-office work) out of our London headquarters.

Core Responsibilities Include:

• Troubleshoot complex client issues through problem isolation, research and consultation with the team, resolution/escalation and follow up.
• Support our partners who use our hardware/software solution, in alignment with support service agreements.
• Create repeatable processes, automations, FAQ's, SOP's, and internal and external documents for customer support.
• Retrieve and evaluate broken hardware from customer sites.

Additional Responsibilities Include:

• Act as an active partner for our product management team, raising bugs and contributing to user stories.
• Assist with quality control measures and testing.
• Ability to conduct customer training as needed. This includes onsite training trips and virtual hosted training sessions.
• Additional duties as assigned

Education/Experience

• Bachelor's Degree or equivalent experience
• 12 years of experience in a fastpaced, professional client support role. Computer networking support experience is highly preferred.
• Fluency in modern office software such as Salesforce and Microsoft products
• Multilingual proficiency is preferred

Knowledge/Abilities

• Passion for food waste prevention and sustainable business practices
• Passion for exceptional customer servicea true "people person"
• Energetic, positive, friendly, confident, professional demeanor
• Technical expertise and capability
• Exceptional diagnostic and analytical skills
• Proactive problemsolver with technical aptitude
• Strong communication skills, both written and verbal

More about Leanpath & Our Team
Founded in 2004, we created the food waste measurement & technology industry.

We've been recognized by our customers and the industry with awards including vendor and support team of the year awards from client partners Google and Sodexo, "Sustainability Initiative of the Year" award from Food Matters Live, and the "Technology for Good" award from the Global Good Awards UK, among others.

Our team is connected through our core values, which are woven into our culture: drive and productivity, excellence, equity, humility, kindness and inclusion, and teamwork.

We believe that diversity of team members and diversity of experiences makes us stronger. We support one another in becoming our best selves, and bringing our whole selves to work.

We actively seek out the best talent, regardless of race, ethnicity, color, religious background, gender or gender identity, or sexual orientation.

Other reasons Leanpath is a great place to work:

• Mission-based global sustainability company working on one of the biggest social issues of our time
• Office in an energetic, dogfriendly coworking space in the heart of Camden Market offering bike shed, roof terrace, yoga/pilates/spinning classes (showers onsite) and market discounts
• Collaborative & international team members with a passion for fighting food waste
• Flexible team and work environment
• 25 days paid holidays annually (in addition to Bank Holidays)

**Join us. It's time to make an impact.