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    • IT Support Technician - Poole - Muc-Off

    Muc-Off
    Muc-Off Poole

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    Job Title

    IT Support Technician

    Muc-Off is a leading supplier of specialist cycling cleaning and maintenance products in the UK.

    We are expanding into new markets and territories, offering a unique opportunity for growth and career development.

    About the Role

    This IT Desktop Support role involves serving as the first point of contact for technical issues, ensuring prompt resolution and escalation to 3rd party providers.

    Key Responsibilities:

    • Create and manage users with secure permissions
    • Setup workstations for new starters
    • Register warranties and manage hardware maintenance
    • Support updating the reporting environment
    • Install, configure, and update computer software and hardware
    • Monitor, diagnose, and resolve hardware and software issues
    • Assist in creating and maintaining IT documentation

    Essential Skills/Experience:

    • IT qualification (NVQ Level 3 or higher)
    • Genuine interest in IT and technology
    • Hands-on troubleshooting experience
    • Ability to research PC and operating system issues
    • Excellent logical, analytical, and problem-solving skills
    • Strong knowledge of Ms Office Suite, Windows, and Mac OS
    • Great communication skills

    Desirable Skills/Experience:

    • BA or BS degree in computer science, economics, or relevant fields
    • Previous IT experience in desktop support or technical support
    • Experience in data visualisation tools and SQL reporting writing

    What We Offer:

    • Competitive Salary
    • 33 days holiday (inclusive of UK bank holidays)
    • Early finish on Fridays
    • Excellent staff discount on Muc-Off products
    • Employee Assistance Programme
    • Medicash Health Programme
    • Death in Service
    • Long Service Rewards
    • Cycle to Work Scheme
    • Fresh fruit and biscuits each day
    • Chill out areas, showers, and bike storage
    • Pension contributions
    • Award-winning company culture
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It support technician