Community Connector - Bath, United Kingdom - Age UK Bath & North East Somerset

Description

Job Title:
Community Connector


Contract:
One year fixed term


Department/Location:
Royal United Hospitals NHS Foundation Trust


Salary:
£21,985.60

Hours: 35 hours per week (job share considered)

Reports to:
Community Wellbeing Hub Hospital Lead

JOB PURPOSE

Age UK Bath | North East Somerset is a charity that supports people to age well.

Our aim is to empower older people to live confidently, be heard, be celebrated, and have access to the right support for happy, healthy, and fulfilled lives.

We work in partnership with older people and other like-minded organisations to influence change in our community, promoting a more inclusive, non-discriminatory culture that enables everyone to age positively.

We offer a range of inclusive, high-quality services and enriching opportunities that meet genuine needs and demand in the community.

Our focus is on putting older people at the centre of everything we do, challenging age discrimination and shaping the local community.

We work in partnership with others to influence decision-making and change public attitudes towards ageing.

We also provide accurate information and practical support to improve wellbeing, delivering supportive services that promote health, happiness, connection, and fulfilment among older people.

Age UK Bath | North East Somerset is looking for
Community Connectors who will be responsible for engaging with people, their families and staff members to identify their wellbeing needs and connect them with relevant support services within the Community Wellbeing Hub network, providing information, advice and signposting where necessary.

In addition, the role will be responsible for the distribution of HELP packs to enable people to return home after a hospital stay with 3 days' worth of food and supplies.

Along with the Community Wellbeing Hub Hospital Lead, the Community Connector will oversee and support a small group of volunteer Connectors.

KEY RESPONSIBILITIES

• Actively engage with people, their families, and staff members to identify their wellbeing needs and connect them with relevant support services within the Community Wellbeing Hub network.
• Provide information, advice and signposting as necessary, liaising closely with Age UK BANES Information and Advice team.
• Collaborate with healthcare professionals, community services and other agencies to develop and deliver appropriate interventions to support patients' wellbeing.
• Work with the Community Wellbeing Hub Hospital Lead to ensure that the initiative is running effectively and efficiently, identifying opportunities for improvement.
• Collect and record data relating to the initiative, ensuring that all information is stored securely and confidentially.
• Develop and maintain strong relationships with relevant stakeholders, including community groups, healthcare professionals and other agencies.
• Manage the distribution of HELP packs to enable people to return home after a hospital stay with 3 days' worth of food and supplies.
• Oversee and support a small group of volunteer Connectors, providing training and guidance to ensure that they can effectively support patients and their families.
• Keep up to date with best practice and national policy developments, particularly in relation to Social Prescribing.
• Any other function suitable for the role.

COMPETENCIES:

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Empowerment:We believe in empowering older people to live their lives on their own terms, with dignity, respect, and independence.
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Inclusion:We believe in creating a diverse and inclusive community, where everyone can participate and contribute. We challenge ageism wherever we find it, and work to promote positive images of aging.
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Collaboration:We believe in working collaboratively with others, to create positive change and achieve our shared goals.
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Quality:We are committed to delivering high-quality services that meet the needs of our community, and to continuously improving our practices and processes.
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Accountability:We are accountable to our community, our funders, and our stakeholders, and we are committed to being transparent and responsible in our actions.


RELEVANT FUNCTIONAL/TECHNICAL SKILLS OR INDUSTRY EXPERIENCE

Essential

Desirable

• Driving license and access to a car
• Competence and confidence in supporting groups
• Reliable and selfmotivated with the ability to work on own initiative
• Role model qualities, mirroring our internal values
• Excellent computer skills, including proficiency with Microsoft Excel, Word, PowerPoint and other CRM systems
• Excellent verbal and written communication skills with the ability to present information clearly and concisely
• Capability to follow set protocols and guidelines and maintain boundaries, including compliance and legislation requirements
• Extremely organised with the ability to multitask and be responsive to the needs of the charity
• Use influencing skills to articulate changes th