Customer Service Representative - Leicester, United Kingdom - Recoturbo

Description

Recoturbo is one of the UK's leading turbocharger remanufacturers. We are looking for a customer-oriented service representative.

As a customer service representative, you will be our client's primary point of contact.

Your duties and responsibilities will include managing incoming calls and customer service inquiries and identifying and assessing customer needs to achieve satisfaction.

As Customer Service Representative (CSR) you will act as a liaison, providing information on our product & services and answering any questions the customer may have.

All of our calls are inbound with no cold calling, we have a regular customer base.

As a Recoturbo CSR, you will be genuinely excited to help customers. You'll be patient, empathetic and understanding of the value of good communication skills. You will be able put yourself in the customers' shoes and advocate for them when necessary.

Problem-solving should come naturally to you, allowing you to confidently troubleshoot and investigate issues as they present, following them through to resolution focusing on providing the best possible levels of customer service.

Your only targets are to ensure excellent customer service, and to respond efficiently to customer inquiries whilst maintaining high customer satisfaction.

Customer Service Responsibilities list:

• Manage incoming customer phone calls
• Provide administrative assistance to the department
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and rapport with customers through open and interactive communication
• Provide accurate, valid and complete information by using our industry standard catalogue lookups.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Use our CRM to process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Requirements:

• Proven customer support experience or experience as a Client Service Representative
• Track record of first class customer service.
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices,
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills and telephone manner
• Ability to multitask, prioritise, and manage time effectively
• Keeping calm under pressure whilst maintaining accuracy
• Proficient I.T. skills

Hours
Monday to Friday 08:30 - 17:30


Salary
Negotiable based upon experience and satisfactory completion of any probationary period.

12 month contract including a probationary period of 3 months with a possible move to permanent contract after 12 months.

Work remotely

• No

Salary:
Negotiable


Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Leicester, LE4

Experience:

• Sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Job Types:
Full-time, Contract

Contract length: 12 months


Salary:
From £22,000.00 per year


Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location:
In person