Credit Administrator - Northampton, United Kingdom - Billing Finance

Description

Call us:


Opening hours:

Mon-Fri: 8:30am - 5:30pm | Sat 9:00am - 1:00pm

Recruitment Advert - Credit Administrator

Job Title Credit Administrator

Department Collections

Hours 36 hours per week. Core hours are 35 hours per week
between 8.30am to 5.30pm Monday to Friday, plus Saturday
mornings rota'd every four weeks (9.00am to 1.00pm)

Holiday 28 days per annum +3 bank holidays (Christmas, Boxing Day,

NYD)

Salary Market Rate

About Billing Finance
Billing Finance is a family-owned vehicle financing Company based on the outskirts of Northampton. We focus on
customers with non-standard credit profiles that may not fit the automated underwriting processes of other lenders.
Our mission is to help get all our people, including customers and staff "where they need to be" by "putting them at
the heart of everything we do".


Our three key values are:
We are conscious of our impact on people and the planet
We are kind and compassionate with our customers and with each other.
We support financial well-being for our customers and the wider community

Being a family run Company, we treat our staff like family, going on trips away, social gatherings, and supporting the
career with us but will also receive a fantastic range of benefits.

We currently have approximately 80 staff members, so if you want to join a Company that wants to make a difference

About the role
This role sits within our Collections department in our Credit Control Team. This role involves assisting the Credit
Controllers and supporting our customers on a day-to-day basis in addition to some Reception based tasks. Previous
experience in a consumer credit environment is desirable.


Key Responsibilities:
Deal with customer queries over the phone and counter
Manage the post room, ensuring that all letters are printed and posted out on time
Manage all internal post received, ensuring all documents are scanned and distributed to the relevant departments
Manage the reception area and greeting those arriving appropriately
Prepare rooms for interviews and meetings
Updating agreements with details from payments made online.
Provide updates to Credit Referencing Companies and HPI
Generate Completion letters & Statements.
Communicate with customer who are in arrears via both telephone and digital platforms to determine their situation,

primarily focused on obtaining payment or arranging a payment plan inline with company policies and customers
affordability

Provide customers with the options available to them based on the information you have obtained around their
current circumstances

Ad hoc admin responsibilities to assist Credit Control and wider Collections department

Eligibility Criteria

our Company values:
Experience and skills 1. Experience working in a high volume / fast paced environment (essential)

• Questioning skills (essential)
• Clear Concise Communication / Active Listening (essential)
• Accuracy and attention to detail (essential)
• Must be numerate (essential)
• Excellent timekeeping (essential)
• Can work independently and as a part of a team (essential)
• Excellent telephone manner (essential)

Competencies 1. Integrity

• Client service
• Communicating
• Flexibility
• Decision Making
• Self development/Personal motivation
• Self-confidence

Values 1.

• We are conscious of our impact on people and the planet
• We are kind and compassionate with our customers and with

each other.

• We support financial well-being for our customers and the

wider community

The Recruitment Process and How We Will Use Your Data
The recruitment process will involve obtaining information and/or exchanging it with the following organisations to
assist with our pre-employment checks prior to interview.

Credit Reference Agencies - to complete a soft credit check to understand your financial history
CIFAS - to check both National and Internal databases for fraudulent activity. The personal information we

have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest
conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be
refused certain services or employment. Your personal information will also be used to verify your identity.
Further details of how your information will be used by us and Cifas, and your data protection rights, can be

To complete these checks, you will be asked to provide your address history for the past six years, along with your
full name and date of birth.

We may also ask for proof of your right to work status or evidence of any qualification or experience prior to being
offered employment. Further information on how we collect and use your data during the recruitment process can be
found in our Recruitment Privacy Policy here.

Billing Finance is an equal opportunities employer and will make any reasonable adjustments to accommodate any