Apprentice Service Advisor - Norwich, United Kingdom - Group 1 Automotive UK

Group 1 Automotive UK

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Group 1 Automotive

Apprentice Service Advisor:

The Service department is vital to the success of our business. Our Customer Service Assistants play a pivotal role in delighting our customers and encouraging their continued loyalty.

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Service Department so the role will vary.

Some duties on a day-to-day basis may include:

Customer Service; Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration; Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Team work; Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Upselling; Promoting the sale of accessories and service plans

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.

_ Training provided:
_

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.

This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.

_ Desired skills _

Our ideal Customer Service Assistant apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service.