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- Act as the operational backbone of the business, ensuring smooth day-to-day running of the office and facilities.
- Serve as the first point of contact for all HR-related queries; support policy development and employee relations.
- Support payroll, vendor payments, and invoicing processes, working with finance support.
- Manage relationships with service providers and facilities teams to ensure a well-maintained and functional workspace.
- Oversee office management tasks including supplies and space planning.
- Support onboarding and offboarding processes, including basic IT setup and troubleshooting.
- Collaborate closely with the executive team, to support strategic and operational initiatives.
- Drive and complete operational projects with initiative and attention to detail.
- Maintain and improve internal processes to enhance efficiency and employee experience.
- Ensure compliance with relevant policies and procedures across HR, finance, and facilities.
- Proven experience in an operations, office management, or HR-focused role, ideally in a startup or SME environment.
- Strong interpersonal and communication skills; able to work with stakeholders at all levels.
- Comfortable switching between tasks and functions with ease.
- Solid understanding of HR practices and processes.
- Basic IT literacy and confidence in handling common tech issues.
- Highly organized with excellent time management and prioritization skills.
- A self-starter with a "doer and finisher" mindset who takes ownership and follows through.
Operations Manager - London - Hays

Description
About Our Company
We are a dynamic and growing biotech company that prioritizes innovation and collaboration. We are seeking a highly organized and proactive Operations Manager to join our team on a permanent basis.
Job Summary
This is a pivotal role that touches every part of the business, from HR and finance to facilities and IT. The ideal candidate thrives in a fast-paced environment and is comfortable wearing multiple hats.
Key Responsibilities
Requirements
About You
You will be a major part of how the business runs on a day-to-day basis, with significant exposure to C-suite leaders and external vendors. There are plenty of opportunities to learn from a highly experienced team and you will be supporting a business which is developing truly innovative, life-saving therapies.
As well as a good salary package, there is also a bonus and a generous leave allowance plus other benefits.
What's Next?
If you're interested in this role, please forward an up-to-date copy of your CV for consideration.
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