2nd Line Helpdesk Support - London, United Kingdom - Artemis Recruitment Consultants Ltd

Artemis Recruitment Consultants Ltd

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Financial Services

London

26/04/2023

Type of Position: 2nd Line Helpdesk Support - London

Pay:
£35k - £40k

2nd Line Helpdesk Support - London:

to-day delivery of IT, ensuring all systems are fully functional, providing helpdesk support and other related activities.

The department provides support from 07:30 to 18:00 Monday-Friday on a rota basis. Flexibility will also be required on occasion - for example, weekend working for maintenance, desk moves, etc.

Associated Tasks:

Provide local and remote support to approximately 170 users, Help Desk / 1st line support, troubleshooting of faults.
Update and close help desk tickets in a timely manner.
Installation of hardware (Desktops, telephones and other peripherals as required), cabling and software.
Creation and maintenance of system images
Provide server support where necessary
Maintain supplies for printers, restock and handle maintenance requests
Support video conferencing systems
Support MDM solutions
Monitor and test backups (daily, weekly, monthly, etc.)
Liaise with external support providers as and when necessary.
Maintain hardware and software inventories in conjunction with the rest of the IT team
Create, maintain & update documentation as required.
Dealing with joiners/movers/leavers
Provision of data and statistics as required
Provide cover for other IT team members' absence.

Individual conduct:

Act with integrity.
Act with due care, skill, and diligence.
Be open and cooperative with the FCA.
Pay due regard to the interests of customers and treat them fairly.
Observe proper standards of market conduct.

Experience / Knowledge:

Solid understanding and practical knowledge of networking including TCP/IP, VLAN's, VPN's, etc.
Knowledge and experience of Windows Server 2012 and beyond, Windows 10. Microsoft Office/Microsoft 365, Azure, SQL Server, Active Directory, DNS, DHCP, PowerShell.
Good understanding and awareness of Security and Firewalls, etc.
Salesforce/Pardot knowledge
Clear understanding of the FCA principles and rules concerning IT.

Skills:

Strong interpersonal skills;
Extremely organised with a keen eye for detail;
Strong relationship management skills for liaison with internal colleagues and suppliers;
Excellent communication skills both written and verbal;
Selfstarter, ability to use own initiative
Ability to manage tasks to completion.
Ability to work as part of a team.