Sales Support Specialist - Darley Abbey, United Kingdom - Brewer Science, Inc.

Description

• Strong customer relationships at multiple levels that enable customers to come to Brewer Science first as a source for their needs.
• Continuous, uninterrupted worldwide connectivity and accessibility of the company for customers and employees.
• Add value to regional community as well as to Brewer Science business.
• Continuous improvement of the processes and infrastructures related to the customer experience.
• Continuous improvement of customer satisfaction, relations and positive perception of Brewer Science.
• Handle unexpected situations to the benefit of the company's outcomes and values.
• Enable continued improvement in the Sales Support process.

• Operations, Process & Procedures_
• Take ownership of processing orders, liaise with customers re acknowledgments and shipment details to ensure a timely response and that delivery dates are met.
• Ensure the allocation of materials to support orders and delivery of the required shipping paperwork for dispatch in a timely manner.
• Guarantee an efficient smooth and timely sales support process by utilizing and becoming fully trained on the required systems, working with our carriers.
• Ensure that the Certificate of Analysis (CoA) and other documentation such as the Material Safety Data Sheets (SDS) and invoices are issued, to support with process.
• Ensure that all sample orders and Customer Sample Requests (CSR) and additional requirements are processed in a timely manner, as well as free of charge sample requests.
• Ensure that quotations for the European region are processed and tracked, in a timely manner.
• Systems & Sales Order Processing_
• Manage the supply of material samples to customers, ensuring that they have the right stock, at the right time at the right place.
• Respond to and follow up on processing orders for our partners from the start of process with order acknowledgements, contract reviews, export control checks etc.
• Ensure "Attachments" in Oracle detailing special instructions are kept up to date and accurate.
• Support the demand management process.
• Act as a support and provide cover for Sales Invoicing as and when this is required.
• Acts as the process owner for internal procedures as required.
• Responsible for the scheduling of shipments to achieve request dates, ensuring high service levels across the organization.
• Takes ownership to stage, transact and ship confirmed orders.
• Record delivery times in Oracle database as well as taking ownership of tracking shipments and checking paperwork.
• Allocate batches in accordance with procurement specifications.
• Arrange the invoicing for European shipments via Oracle.
• Consignment Process_
• Take ownership of consignment inventory management and is responsible for the consignment of month end and weekly invoices, to ensure that the consignment shipments are transferred to the relevant warehouse.
• Ensure customers' min/max stock levels are adhered to.
• Ensure stock reports are received weekly.
• Check and balance stock reports on a weekly/monthly basis.
• Perform inventory moves in Oracle.
• Balance consignment warehouses in Oracle on a weekly/ monthly basis.
• Liaise with shippers to help them meet customers' expectations.
• Advise Account Managers on pricing, regarding shipping and duties elements.
• Provide advice and support the conclusion of consignment stock and supply agreements with customers.
• Customer Relations & Service Levels_
• Act as the liaison with suppliers and shippers (expediting customs clearance) internationally.
• Work closely with one of our largest customers using their inhouse system to manage the stock planning and order process.
• Ensure that any problems are resolved to provide an efficient service to our customers.
• Respond and follow up on any credit control tasks, as and when required.
• Maintain strong customer relationships at multiple levels that enable customers to come to Brewer Science first as a source for their needs.
• Advise on and resolve supply issues for all products including consignment stock and supply agree