Senior Pensions Administrator - London, United Kingdom - Hymans Robertson LLP

Hymans Robertson LLP

Verified Company

London, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Summary:

Works as part of a dynamic administration team servicing both members and clients internally and externally on Defined Benefit (DB) Defined Contribution (DC) and CARE pension arrangements.

Takes responsibility for the delivery of high-quality administration services in the designated locations. Assists members with complex pension issues and helps support and develop less experienced members of the team. Assists with workflow control, as required.

Accountabilities:
General

Provides a timely, efficient, professional and personal service to meet the needs of all our internal and external client/members and agreed service levels.
Ensures the standard complaint procedure is followed by reporting all complaints and errors to the Team Leader at an early stage.
Completes all administration processes in accordance with TPA target service levels and exact timescales.
Maintains and updates member records on the Universal Pensions Management system (UPM) and processes member events, including retirements, deaths, joiners, early leavers, transfers in and out, illustrative quotations.
Manages annual and periodic scheme events, such as pension increase and annual renewal exercises.
Maintains the scheme cash books, reconciles bank statements and prepares the cashflow forecasts.
Prepares and finalises Administration Reports and presentation of these to clients/trustees.
Ensures accurate and timely recording of all work in the time recording system.
Ensures all work is charged, in particular, requests and projects outside the agreed client fee basis liaising with Team leader.
Maintains a 75% personal chargeability target.
Gathers and reports client/member feedback to the Team Leader and proactively takes responsibility for implementing service improvements based on feedback.
Seeks to make continuous improvements to the client experience by identifying areas where service to clients /members could be improved.
Undertakes additional specific projects as and when required.

Technical Knowledge, Processing and Procedures

Assists with workflow management, including checking system and nonsystem calculations and output performed by team members.
Coaches less experienced administrators in order to develop their experience and confidence
Acts as a point of reference on technical issues and nonstandard cases.
Identifies exceptions and errors and raises these with the Team Leader so as to mitigate risk (financial, reputation and regulatory)
Escalates more complex technical queries and issues to the Team Leader and technical support team members.
Ensures work allocated is carried out in accordance with Practice guidelines, documented procedures, quality standards and service standards.
Ensures all work is logged onto and processed through the correct workflow process.
Works with the Team Leader to improve operational efficiency and reduce costs e.g. by identifying opportunities for automation of calculations and full use of standard products.
Develops and effectively communicates internal procedures and working practices and shares these with the team(s).
Proactively seeks to develop own career by furthering technical knowledge, improving technical processes and procedures, developing commercial awareness and maintaining client service excellence.

Qualifications, Skills, Knowledge and Attributes:

Qualifications:

GCSE / Higher (or equivalent) in Maths and English at minimum grade C or above, or relevant comparable experience.
Professional qualification, such as Associate Membership to the Pension Management Institute, is currently studying, and/or has relevant industry experience.

Skills / Experience:

Proven solid experience of daytoday pension administration and working on DB/DC and CARE pension arrangements.
Has up to date knowledge of relevant pension legislation, technical developments affecting pension administration and industry best practice.
Knowledge of relevant regulatory body procedures.
Good understanding of Data Protection legislation, the Information Commissioner, HMRC Limits, the Pensions Regulator, rules and regulations and recent legislative changes.
Experience of working in a client relationship focused environment, within pension administration.
Communicates clearly and concisely both orally and in writing and demonstrates effective communication with clients/member/internal and external clients which aligns with our values.
Plans and organises time and workload effectively, is able to juggle priorities and work well under pressure.
Excellent attention to detail and able to work quickly and accurately.
A strong team member and works in a consultative, collaborative manner with others. Gives timely feedback to colleagues and shares own knowledge and best practice.