Fine Dining Restaurant Maitre'd - Wimbledon, United Kingdom - Food & Drink at Wimbledon

Description

We have an exciting opportunity to join our team as a Maitre'd in our Private Members Dining Room.

The All-England Lawn Tennis Club (AELTC) is one of the world's most iconic sporting locations serving as a private Members Club during 50 weeks of the year and then, for two weeks, hosting The Championships - the world's premier grass court tennis tournament.

The dining offer within the Clubhouse comprises of a formal dining room serving lunch four days a week with dinner served Monday to Saturday evenings.

The Club Room is a casual dining experience, offering breakfast, lunch, afternoon tea is served daily, and dinner served is served Monday to Friday.

The Landing Bar is open for morning coffee and an all-day drinks service.

As the Maître'D, you'll play a pivotal role in ensuring that our members and their guests enjoy flawless dining experiences in the Members Restaurant and Clubhouse.

Your responsibilities will encompass overseeing restaurant operations, managing reservations, working closely with our culinary team, and leading our service team to deliver unparalleled hospitality to our members


What we are looking for:

• Hospitality Excellence: Set the standard for exceptional hospitality, ensuring each member and guest receives personalized attention and impeccable service.
• Team Leadership: Lead by example, supporting our waiting team to provide guidance, training, and support which empowers the team to excel in their roles.
• Reservation Management: Efficiently manage reservations, orchestrating seating arrangements and accommodating member requests seamlessly using reservation management software, Seven Rooms.
• Guest Relations: Cultivate strong relationships with members, directors and committee, anticipating their needs and addressing any concerns or special requests with professionalism and efficiency.
• Floor Management: Oversee restaurant floor operations during service hours, ensuring smooth service flow, timely seating, and swift resolution of any issues that may arise.
• Menu Knowledge: Demonstrate a comprehensive understanding of our menu offerings, including ingredients, preparation methods, and wine selections. Assist guests with menu choices and dietary preferences.
• Quality Control: Maintain impeccable standards of cleanliness, organization, and presentation throughout the restaurant, adhering to health and safety regulations rigorously.
• Collaboration with the

Kitchen Team:

Liaise with kitchen staff to facilitate the timely preparation and delivery of food orders, communicating guest preferences and any menu adjustments effectively.

• Administrative Duties: Handle administrative tasks efficiently, including staff scheduling, inventory management, and financial reconciliation, always ensuring accuracy and compliance.

Benefits and Remuneration

• 5 in 7 day working week. With the expectation of working 5 weekend days per month
• Uniform provided
• Meals on Duty
• Flexible hours
• Pension Scheme
• Close to local Transport (Bus, Tube, Overground)
• Progression and development plans
• Compass "Perks at work" scheme

Pay:
£35,000.00 per year


Benefits:

• Additional leave
• Company pension
• Discounted or free food
• Flexitime
• Free parking
• Onsite parking

Schedule:

• Holidays

Supplemental pay types:

• Performance bonus

Experience:

• Hospitality: 1 year (required)
• Customer service: 1 year (preferred)
• Management: 1 year (preferred)

Work Location:
In person


Reference ID:
Members Dining Room - Maitre'D

Expected start date: 15/04/2024