Customer Service Administrator - Kilsby, United Kingdom - Warrens

Warrens

Verified Company

Kilsby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

The Perfect Transport and Logistics Partner for Baked Goods, offering storage and logistics solutions for non-refrigerated goods including bread, cake and patisserie.

Warrens are the primary distributor for many well know FMCG customers and have a tremendous industry reputation for its dedication towards its services.

Our Rugby site are now recruiting for a Customer Service Administrator
on a
full time basis.

Working hours:
Days - Thursday - Monday

Interim until Feb 2024

Salary:
£10.88 p/h

Job Description:

Key Duties of a Customer Service Administrator:

Sift PODs out from the general post and distribute remaining post to other departments
Sort PODs as instructed and scan in an accurate and timely manner
Check PODs have cleared on the system, investigate and clear down
Log incorrect PODs on the system as identified by the daily report
Chase outstanding PODs from hauliers, depots, etc.
Ensure customer queries are dealt with in a timely and professional manner
Ensure customer reports are completed correctly and communicated in accordance with agreed timeframes
Ensure customer nonconformance is properly recorded and fedback to the client with correct action taken
Ensure POD discrepancies are investigated and that actions taken are properly recorded and the outcome communicated to the client as appropriate
Ensure the completion and circulation of reports to relevant stakeholders
Other administration tasks as determined by the Customer Contract Manager

Qualifications:

Attention to detail / accuracy
Planning and organising skills
Ability to work without direct supervision
Adaptable and methodical approach to work

Additional Information

As part of its Drive to make Warrens
a great place to work.

We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: