Nhs 111 Health Advisor Part Time Nights - Bicester, United Kingdom - South Central Ambulance Service NHS Foundation Trust

South Central Ambulance Service NHS Foundation Trust

Verified Company

Bicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

NHS 111 Health Advisor Nights - part time

South Central Ambulance Service are looking to recruit a number of 111 Call operators to join our team that is based from our Bicester site in Oxfordshire.

As a 111 call handler / operator, you will be responsible for answering calls from members of the public and providing them with an appropriate response for their healthcare needs.

You will receive full training on NHS Pathways (a clinical assessment tool), you will assess the needs of the patient and implement any necessary action ranging from; dispatching an ambulance, making a referral to the clinical service or simply providing basic advice.

Roles and responsibilities of 111 call handler / call operator include:

Answer and respond to incoming 111 calls
Ensure Pathways is followed, and the correct advice and outcome is selected
Always maintain a calm and professional manner
Competent in the use of IT systems
GCSEC or equivalent A-C in Maths and English
Customer service experience from a telephone or face to face role
Ability to multitask and manage competing priorities
Good written and verbal communication skills
Ability to listen and record information accurately

Benefits for this role include:

Starting salary £21,730 pro rata per annum
27 days holiday plus bank holiday rising to 33 days (prorata for part time)
Enrolment into the NHS pension scheme
Access to many discounts
Free onsite car parking
Employee assistance program
Part time 26.26 hours per week

The Recruitment Process

Assessment session - an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
Interview - an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

We are looking for people who can demonstrate:

Great customer services experience that involves talking to people and helping them
Good communication skills (written and verbal)
Basic computer literacy (full systems training will be given)

Further information and videos about becoming a 111 Health Advisor Call Handler can be found on our SCAS website.

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

Disability support

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.