Customer Care Executive - London, United Kingdom - lastminute

lastminute

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

At the heart of our culture is a commitment of inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility.

We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here.

We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Job Description:

We are looking for an eager Customer Care Executive looking to develop their career in the world of customer care.

In this role

You will provide outstanding service to VIP customers ensuring customer complaints are dealt with efficiently and with the right level of sensitivity.

Key Responsibilities will include

Investigating and resolving customer complaints through a variety of channels
Take ownership ensuring the customer is kept informed of any developments relating to their query until a full resolution is reached
Provide feedback
Be confident and able to navigate the web site and the travel booking systems efficiently and effectively
Lead by example representing the values of the business

Qualifications: