Customer Service Advisor - Glasgow, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you customer focused and pride yourself on providing excellent customer service?

Are you looking for a customer service role within the call centre space that requires NO weekend working or late nights?

Then this Customer Service Advisor role is for you

The company

You will be joining a nationwide company that provides office furniture and products to businesses and the home office market across the UK.

The company prides themselves on being one of the leading online companies in the UK, and they focus on offering the UKs best prices across the market.

This is an exciting time to join the company as they are experiencing growth year on year, which has led to an expansion of the team.

The company also offers a very flexible hybrid option, which will allow you to work from home for the majority of the week, with attendance at the office only compulsory for initial and any subsequent training and meetings with your line manager etc.

The role

Customer Service Advisor

The role of the Customer Service Advisor will be to liaise with customers who are calling you in regards to orders that they've placed to request updates, report issues and with general enquiries.

You will ensure that each customer is receiving excellent customer service on all interactions with the company.

Your duties and responsibilities will include, but not be limited to:

Answering inbound calls
Tracking customers orders
Arranging replacement parts
Arranging returns

In return, the Customer Service Advisor will receive:

Salary of £20,000
Excellent training
Monday to Friday working week, 8.30am 6pm
Hybrid working, with majority of your time spent working at home
Casual relaxed dress code

About you

The successful Customer Service Advisor will also have:

12 months continuous customer service experience
Excellent communication skills, both verbal and written
Organisational skills
Be comfortable with Microsoft outlook and other adhoc administration duties

Should you have the relevant experience, and are keen to be considered for the role of Customer Service Advisor, then please send your most recent CV showcasing your relevant experience now for immediate consideration.