Head of Retail Training - Watford, United Kingdom - Tate

Tate

Verified Company

Watford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Head of Retail Training

12 month FTC

Immediate start available

£75 - £90k depending on skills and experience

Bonus, pension, private medical
A career defining opportunity for a Head of Retail Training within an exciting brand-new Gaming Operator.

The incumbent joins the team in the transition phase as they build policy, process and procedures prior to starting trading in February 2024.

You willbe part of the pre-start team, creating and building the training infrastructure to deliver the bid promises.

From the strategic plan through to the delivery of the detail, you will manage the end-to-end work flow to ensure knowledgeable and confident retailersand internal team members.

Responsibilities:

Translation of the retail bid into a strategic training plan, considering each audience and the best solutions to optimise engagement
Identification and onboarding of online training provider, (working with the retail supplier manager)
Creation of all new training content
Setting of training KPIs and measurement systems
Working with other areas of the business to ensure training meets all requirements from compliance to player protection
Working with all content producing supplier to extract the right information to build solutions
Recruitment of training delivery team
Creating the content for training
Working with retail multiple groups to understand their training systems and processes, delivering integrations/ bespoke content to meet their requirements.

You will have:

Strong L&D background
Experience leading a Training function
Retail Background
Ability to design and create an LMS platform
Experience in developing training for new technology systems
Flexible in approach, solution focused and comfortable in managing detail
Customer focused, with a partnership led approach, able to work with a wide number of business stakeholders, internally and externally
Excellent verbal and written communication skills
Strong presentation and facilitation skills

This will initially be a Hybrid role linked to the modern head office in Watford.

This requires work to be done flexibly from a mix of locations in Watford and London with approximately 3 days in the office per week, allowing time for you to build relationshipswith key internal stakeholders.

Tate is acting as an Employment Business in relation to this vacancy.