Administration/receptionist / Care Navigator - Newcastle upon Tyne, United Kingdom - Silverdale & Ryecroft Practice

Description

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team.

Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and erequests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies

- support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into the patient's healthcare records as necessary
• Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested

Alongside working in the practice you will be undertaking the Business Admin Level 3 Apprenticeship In addition to the apprenticeship the practice will provide training in the following

Clinical system training

Practice in house system training

Online mandatory training

Care Navigation Training

Telephone system Training


Job Types:
Full-time, Permanent, Apprenticeship


Salary:
£10.00-£11.00 per hour

Expected hours: 37 per week


Benefits:

• Company pension
• Free parking
• Onsite parking

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• GCSE or equivalent (required)

Work Location:
In person