Property Administrator - Aberdeen, United Kingdom - Stonehouse Lettings

Stonehouse Lettings

Verified Company

Aberdeen, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is just the start of our journey, and we have a lot to do.

Due to this, we have a very exciting opportunity for talented Property Administrator to work in our Property Management Department.

Location

You will be joining our property team based in Riverside Drive. In a newly refurbished business centre close to the city centre, offering a great transport service and surrounded by all local amenities a vibrant place to work with an exciting company culture.

Hours:

Wednesday PM, Thursday 95 Friday 8.305

Benefits
We're proud to offer;

28 days holiday inclusive of bank holidays Pro rata
Company socials
That all important pension scheme to save for your retirement
ARLA/Propertymark qualifications funded by us (Subject to T&C's)
Modern offices, technology and refreshment facilities
Health assured app for all your wellbeing needs
Excellent growth and development opportunities and to also learn alongside accomplished business leaders in the industry.

Role Summary

Job share management of a portfolio of approx. 160 properties, working on behalf of our landlords to drive added value performance and provide high quality service to tenants and landlords alike.
Carry out external visits, including final inspections and interim inspections, as well as ad hoc visits on their properties
Developing strong relationships with landlords and tenants ensuring familiarity with the landlords and the properties to identify any concerns with management before they become too great
Develop relationship management skills, visiting and contacting landlords on a regular basis.
Manage the tenant journey through the tenancy ensuring they have no concerns, to improve the success rate in ROD disputes
Dealing with complaint handling to effective resolution.
Respond to customer concerns timeously ensuring professionalism at all times in both written and verbal communication
Ensure that all customers are treated with respect, including tenants, landlords or contractors
Assisting if necessary with the finance team to ensure rent accounts for portfolios are being managed appropriately and influencing where possible
Accountable for own portfolio, ensuring all activity is undertaken and meeting targets set by the Senior Portfolio Manager.
Develop strong links with both their tenants and landlords to ensure that any concerns with the property are dealt with efficiently and promptly.
Liaise with other departments and contractors to ensure all matters at their properties run smoothly
Working with compliance department to ensure portfolio remains compliant with all required legislation
Handling all daytoday maintenance of property portfolio
Liaising with tenants, landlords and contractors over any/all issues
Checking and approving contractor invoices before passing to Finance Department
Weekly and monthly reporting to ensure jobs are completed and repairs are carried out within the set timeframe

All offers are conditional on verification of the right to work in the UK, and a successful background screening check.

This check will include verification, qualification verification (if relevant) and a basic criminal check. Further details of this policy and procedure will be sent to you if successful along with any conditional offer.

Person Specification

Proven experience in property service or customer service experience
Verbal and nonverbal communication skills
Ability to delegate
Proven customer service skills
Good organisational skills with a problemsolving ability
Good communication/negotiation skills and very competent in resolving conflict and potential disputes
Confident at relaying information
Born multitasker with the ability to prioritise
Ability to remain calm under pressure
Good IT skills, MS office and call centre equipment/software programmes