Apprentice Customer Service Specialist - Gloucester, United Kingdom - Gloucestershire Hospitals NHS Foundation Trust

Gloucestershire Hospitals NHS Foundation Trust
Gloucestershire Hospitals NHS Foundation Trust
Verified Company
Gloucester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Are you interested in helping support our services, engage with patients and improve patient experience? Would you like to have a real impact on patient experience and help elective care recovery following the delays caused by the COVID-19 pandemic? An opportunity has arisen for highly motivated,enthusiastic and empathic individuals to join our Elective Care Support Team as an Apprentice Customer Service Specialist.

The role includes communication with patients and carers as well as developing analytical skills to help monitor our wait lists and contribute to ensuring the data we hold is accurate.


This apprenticeship is suitable for anyone with a desire to learn and develop their customer service and administration skills and gain a Customer Service Specialist Level 3 Apprenticeship.


Our ambition to succeed with an elective recovery programme for our patients has now led to the development of the Elective Care Support Team which compliments our Elective Care Hub.

The Elective Care Support Team provide a source of contact, reassurance and support to our patients and health care colleagues.


Good communication skills to aid discussions with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high quality service for patients and clinicians.


Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK.

We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.


Gloucestershire Hospitals NHS Foundation Trust is committed to our patients and this role has been developed on our road to recovery with the delays to care caused during the Covid-19 pandemic.

Our Trust values each and every one of our apprentices and offers continued support and guidance. Many apprentices have successfully completed and remained with our Trust in a variety of areas.

The Customer Care Team forms part of our Elective Care Hub, a vital cog in our Patient Access Department.

The Access Department validates patient pathways in line with access targets and helps maintain a clean, validated and prioritised elective waiting list.

Confidential administrative support will be required to influence patient bookings to enable provision of patient care.

The Apprentice Customer Service Specialist will act as a conduit between patients and services in progressing the treatment of patients and/or capturing plans/intentions.


Knowledge of TrakCare would be an advantage and an understanding of the Referral to Treatment Standard but not essential as full training will be provided.

Strong desire to help make a difference, be a point of contact for patients by being confident in receiving and making telephone calls with patients and colleagues a must The hours in this role can vary as some evening work will be required.

The hours will not go above 37.5 per week so any evening work will be taken from the week to help provide a good work life balance.

Please see the full job description and person specification by accessing the documents under the 'Supporting Documents' heading.
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