Call Handler - Belfast, United Kingdom - Intelling Ltd

Intelling Ltd

Verified Company

Belfast, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Call Handler, you will be working in a customer focused environment working with a wide range of clients while arranging cover for both new and existing clients.

We are looking for focused individuals who wants to exceed Client's expectations in the delivery of service. With the role being to process life and travel insurance claims for the over 50's.

Insurance Advisor Role:

Experience in delivering best in class customer service experience by phone in an Inbound Sales environment
Full time role 37.5 hours per week
Deliver upon FCA regulatory and underwriting expectations to ensure Risk and Compliance score of 90% or above
Understand customers demand and needs (including medical) throughout the sales journey to find most suitable product/solution
Successfully achieve positive commercial outcomes and delivery against KPIs through excellent influencing and negotiating skills
Ability to overcome customer objections via sales skill around price, shopping around and speaking to partner in order to drive positive resolution
Maintain product knowledge across all our brands to ensure proactive retention of all customers within our eco system
Proactively support your colleagues and collaborate to help achieve targets
Clear communicator who can build relationships and bring their personality to work
Selfmotivated to be able to take accountability of your own development and strive for the best version of you
IT literate, able to take inbound calls whilst navigating multiple software.

Skills required for the Insurance Advisor

Curiosity and independent thought
Accuracy and attention to detail
Influencing and persuading skills
Ability to work to deadlines and under pressure
Team working, building relationships across the organisation and externally
Ability to selfmanage deliverables
Selfaware and honest in order to proactively develop skills and behaviours

Are you looking to progress and gain new skills in the call center environment?
We have exciting growth plans for 2023

Intelling LTD, opened in 2012, Since then we have made many relationships with major clients, this has allowed growth into Belfast and South Africa.

We have over 600 Employees, and we look to internal progress 75 percent of employees into Team Leaders and Managers.

Benefits:

Free parking
Onsite parking
Excellent development & learning opportunities
Regular Incentives
Refer a Friend incentives
6 weeks paid training
Free company events
Company pension

Hours: 37.5 hours per week, working on a shift rota basis.

The above job description is intended to give a general overview for the level of work being performed by people assigned to this job.

It is not intended to be an exhaustive list of all responsibilities and skills required for this job title.

Job Types:
Full-time, Permanent

Salary:
From £22,000.00 per year

Benefits: