Customer Support Executive - Leeds, United Kingdom - learndirect

learndirect

Verified Company

Leeds, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Through education, people can transform their lives and reach career goals.

learndirect has been empowering individuals to reach the height of their potential for many years, with a forward-thinking digital approach.

As the UK's leading online learning provider, we have helped millions of learners gain qualifications that have led to exciting careers.

Our work is to empower, inspire, and transform lives through flexible education made accessible to all.

From Access to Higher Education Diplomas and GCSEs to animal courses and accredited dental nursing qualifications, we offer education to individuals from all backgrounds and at any stage of their life and career.

Through partnerships with industry-leading providers in multiple sectors, learndirect has helped more than 4.5 million learners get the qualifications they need.

With rapid expansion well underway, you could become a part of the online solution to educational needs.

Job Purpose:

Your focus will be to provide the Customer Support backbone for our business. We are a small team so willingness to get involved with all areas of our operations is essential.

We're looking for someone who loves helping customers; talking to them, identifying their needs, and working with them to provide them with solutions as quickly as possible.

Ideally you will be someone with a wealth of experience in customer service, particularly calling them to handle their queries and the passion to give great customer support, no matter what.

Key Responsibilities and Accountabilities:

COURSES

Providing excellent customer support through phone calls and tickets to address customer needs personally. In addition, identifying other requirements and product options
Handling enquiries on our courses by responding to incoming tickets and phone enquiries including; technical problems, certificate queries, extensions, passing to correct team

Processing course certificates and liaison with printers/couriers

Recording accurate records of customers, transactions and contact

To assist with credit control of customers paying in instalments

INTERNSHIPS AND TRIPS

Providing a personal service to interns with general inquiries

Liaise with partners overseas and signposting interns to them

To assist with credit control for all interns based on travel date

To ensure the accurate maintenance of all customer records

JOBS

Assistance with jobs advice as required working with individual to signpost them to the jobs board or pointing them in the right direction.

What we are looking for in you:

At least 2-years of experience working in a customer service environment
Strong administrative skills
Proven experience of solving customer queries and issues
Proven experience of using Excel, Word, Outlook and customer databases
Strong written English
Ability to multitask and follow procedures to work effectively
Solution focused, cando attitude
Fastpaced
Positive mindset
High personal standards
High level of attention to detail

Why work with us?

Complete a course of your choice after your probation period
Excellent holiday allowance plus bank holidays to include one extra day's holiday for your birthday / appreciation day

- £50 Amazon thank you Voucher for your birthday

Company pension scheme
Employee Assistance Programme
Perkbox Corporate Perks
Refer a friend scheme
Inclusive culture and positive working environment
Staff social events

We are an equal opportunity employer, always looking for the right talent based on merit for every position.
learndirect believes passionately in including all employees equally in the
learndirect culture and mission. We actively encourage diversity of thought and champion our talented individuals.

Job Type:
Permanent

Salary:
£21,000.00-£23,000.00 per year

Schedule: